Blog
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Recently published
How to De-escalate a Customer Service Call before It Blows Up
Learn how to de-escalate a customer service call with proven techniques. Turn heated moments into positive solutions and keep your cool.
Jan 30, 2026
January Product Updates
January Product Updates
Jan 29, 2026
Bland Partners with Corgi to Scale Compliant Insurance Calls
Bland partners with Corgi to power compliant, AI-driven insurance calls at scale, enabling high-quality customer conversations in a highly regulated industry.
Jan 29, 2026
16 Actionable Tips for Handling Difficult Calls like a Pro
Struggling with tough customers? Our guide on handling difficult calls helps you stay confident and professional, even in high-stress moments.
Jan 29, 2026
8 Proven Contact Center Voice Quality Testing Methods for Better CX
Optimize your operations with proven contact center voice-quality testing methods. Evaluate your tech stack and guarantee high-fidelity calls.
Jan 28, 2026
What Is Call Center Voice Analytics? Benefits, Use Cases, and Tips
Optimize your CX strategy with call center voice analytics. Gain deep insights into customer sentiment and streamline your operations effortlessly.
Jan 27, 2026
Does Bland's Voice AI meet enterprise compliance requirements like BAAs and HIPAA?
Bland's HIPAA compliant voice AI uses self-hosted infrastructure for true patient data security. Learn why architecture matters more than compliance promises.
Jan 26, 2026