Looking for a Fin alternative?
Salesforce has agreed to acquire Fin (formerly Intercom) and fold it into Agentforce. Bland is an independent voice AI platform built on proprietary infrastructure for high-volume regulated phone work — no roadmap to absorb, no stack to migrate into.
In production at
On June 15, 2026, Salesforce announced a $3.6 billion agreement to acquire Fin (formerly Intercom), folding its AI support agent into Agentforce. Bland is an independent, voice-native AI platform built on proprietary infrastructure for high-volume regulated phone work, with SOC 2 Type II, HIPAA, and PCI DSS, priced at $0.11 to $0.14 per minute all-inclusive.
What teams run into with Fin
The roadmap now belongs to Salesforce
Salesforce agreed to acquire Fin (formerly Intercom) in June 2026 and is folding it into Agentforce. The product direction, release pace, and priorities you bought into are now set inside a much larger company.
Pressure toward the Salesforce stack
As Fin moves into Agentforce, the path of least resistance points at the broader Salesforce platform. Teams that run a different CRM or want vendor independence can find the gravity working against them.
Support-deflection DNA, not voice-native
Fin grew up in Intercom chat and customer-support deflection. Outbound calling, sub-second turn-taking, and high-volume regulated phone workflows sit outside the product's original center of gravity.
Why teams switch to Bland
Independent, not absorbed
Bland is a focused voice AI company with its own roadmap. Fin's direction now sits inside Salesforce and Agentforce. Teams that bought Fin for its product get a different vendor than the one they signed with.
No forced platform migration
Bland connects to whatever CRM and tools you already run. There is no pressure to standardize on Salesforce or re-platform onto Agentforce to keep your voice agent working.
Built for the phone
Bland is voice-native: sub-400ms turn-taking, interruption handling, and outbound calling at scale. Fin grew up in chat and support deflection; voice is one channel among several.
Proprietary stack and transparent pricing
Bland owns its models (transcription, LLM, and TTS), ships SOC 2 Type II, HIPAA, and PCI DSS, and prices at $0.11 to $0.14/min all-inclusive, with no per-resolution math and no enterprise-only gating.
Bland vs Fin, line by line
| Feature | Bland | Fin |
|---|---|---|
| Ownership and roadmap | Independent, voice-AI focused | Acquired by Salesforce (June 2026); folding into Agentforce |
| Primary surface | Voice (inbound and outbound phone) | Omnichannel support; chat-native heritage (Intercom) |
| Outbound calling | Native at scale (renewals, FNOL, payment reminders, qualification) | Support and deflection first; verify outbound voice |
| Infrastructure | Proprietary models (transcription, LLM, TTS) | Apex model tuned for support resolution |
| End-to-end latency | Under 400ms | Optimized for resolution, not real-time turn-taking |
| Pricing model | $0.11 to $0.14/min all-inclusive | Per-resolution; Salesforce enterprise contracting post-acquisition |
| Platform lock-in | Works with any CRM and stack | Salesforce-aligned roadmap |
| Compliance | SOC 2 Type II, HIPAA with BAA, PCI DSS, GDPR | Verify; enterprise via Salesforce |
| Deployment | Cloud, VPC, On-Premise | Cloud (Salesforce) |
| Target market | Enterprise regulated phone workflows | Customer support automation and deflection |
See the full breakdown: Bland vs Fin.
Fin alternative FAQ
Salesforce announced a $3.6 billion agreement to acquire Fin (formerly Intercom) on June 15, 2026, with the deal expected to close in Salesforce's fiscal Q4 2027. Fin's AI support agent is slated to fold into the Agentforce portfolio. Existing Fin customers should expect roadmap, pricing, and packaging decisions to be made within Salesforce going forward.
For teams whose volume is on the phone, yes. Bland is an independent voice-native platform built on proprietary infrastructure with sub-400ms latency, native outbound calling, SOC 2 Type II, HIPAA, and PCI DSS compliance, and $0.11 to $0.14/min all-inclusive pricing. It does not depend on the Salesforce stack and is not changing hands.
Bland charges $0.11 to $0.14 per minute, all-inclusive, covering transcription, inference, TTS, and telephony. Fin uses per-resolution pricing, and enterprise contracting now runs through Salesforce post-acquisition. For procurement teams that need a predictable, line-item budget, Bland's per-minute model is straightforward to scope.
Yes. Bland's implementation team has migrated enterprise customers off other voice and conversational AI platforms. A typical migration covers agent reconfiguration, integration reconnection to your existing CRM and tools, and a parallel-run testing period before cutover. Contact Bland's sales team to scope a migration.
Ready to make the switch?
Talk to sales about migrating from your current solution.