Comparison
Bland vs Fin: an independent, voice-native alternative
On June 15, 2026, Salesforce announced a $3.6 billion agreement to acquire Fin (formerly Intercom), folding its AI support agent into Agentforce. Bland is an independent, voice-native AI platform built on proprietary infrastructure for high-volume regulated phone work, with SOC 2 Type II, HIPAA, and PCI DSS, priced at $0.09 per minute all-inclusive.
Feature comparison
Why teams choose Bland
01
Independent, not absorbed
Bland is a focused voice AI company with its own roadmap. Fin's direction now sits inside Salesforce and Agentforce. Teams that bought Fin for its product get a different vendor than the one they signed with.
02
No forced platform migration
Bland connects to whatever CRM and tools you already run. There is no pressure to standardize on Salesforce or re-platform onto Agentforce to keep your voice agent working.
03
Built for the phone
Bland is voice-native: sub-400ms turn-taking, interruption handling, and outbound calling at scale. Fin grew up in chat and support deflection; voice is one channel among several.
04
Proprietary stack and transparent pricing
Bland owns transcription, LLM, TTS, and telephony, ships SOC 2 Type II, HIPAA, and PCI DSS, and prices at $0.09/min all-inclusive — no per-resolution math, no enterprise-only gating.
Fin alternative FAQ
Salesforce announced a $3.6 billion agreement to acquire Fin (formerly Intercom) on June 15, 2026, with the deal expected to close in Salesforce's fiscal Q4 2027. Fin's AI support agent is slated to fold into the Agentforce portfolio. Existing Fin customers should expect roadmap, pricing, and packaging decisions to be made within Salesforce going forward.
For teams whose volume is on the phone, yes. Bland is an independent voice-native platform built on proprietary infrastructure with sub-400ms latency, native outbound calling, SOC 2 Type II, HIPAA, and PCI DSS compliance, and $0.09/min all-inclusive pricing. It does not depend on the Salesforce stack and is not changing hands.
Bland charges $0.09 per minute, all-inclusive, covering transcription, inference, TTS, and telephony. Fin uses per-resolution pricing, and enterprise contracting now runs through Salesforce post-acquisition. For procurement teams that need a predictable, line-item budget, Bland's per-minute model is straightforward to scope.
Yes. Bland's implementation team has migrated enterprise customers off other voice and conversational AI platforms. A typical migration covers agent reconfiguration, integration reconnection to your existing CRM and tools, and a parallel-run testing period before cutover. Contact Bland's sales team to scope a migration.
See the difference yourself
Start building with Bland or talk to sales for a personalized comparison.