Conversational AI For Insurance

Conversational AI for Insurance

Handle first notice of loss, policy questions, and quotes around the clock without exposing policyholder data to third parties.

Self-hosted models and end-to-end encryption mean you keep control of data while delivering instant responses when customers need you most.

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Trusted By Top Insurance Teams

Adopted by leading carriers to automate FNOL and policy servicing with carrier-grade data security and compliance.

Proven reliability at scale, supporting 1M+ concurrent calls and delivering up to 91% cost reduction in routine intake operations.

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“Bland reached what took other vendors six months in just a few weeks. The calls sound natural, the hand-offs are seamless, and the ROI is clear.” 
— Kin Insurance

Benefits for Insurance Carriers

Top Benefits For Carriers

Reduce Intake Costs and After-Hours Spend

Automated FNOL and routine servicing lower outsourcing and overtime costs. The result is predictable operational expenses and the ability to reallocate budget to complex claims and fraud control.

Keep Data In Your Control

Self-hosted deployment options prevent policyholder data from leaving your environment. Security controls and role-based access ensure governance and auditability both internally and external.

Improve Accuracy and Auditability

Enforced conversation pathways limit responses to approved policy language and create full conversation logs. This reduces disputes and provides an auditable trail for compliance and QA teams.

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Know the Why

Why Traditional Channels Fail Claims And Servicing

Voicemail and IVRs Lose Customers and Trust

Long hold times and rigid menus frustrate policyholders, especially during emergencies. Replacing voicemail with immediate intake improves customer confidence and prevents claim leakage when response timing is critical.

Third-Party AI Risks Data Exposure

Using external AI providers can push policyholder data outside your control. Self-hosted models keep data in your infrastructure so you meet internal governance and regulatory expectations without sacrificing AI capabilities.

Inaccurate Policy Answers Create Liability

Generic chatbots can give incorrect coverage details that increase disputes and manual corrections. Enforcing Bland’s “Automatic Learning” feature helps eliminate misinformation and mistakes indefinitely.

Scale Without Hiring Means Predictable Operations

Handling seasonal spikes with contractors or overtime creates variability and cost. Automating routine intake and status inquiries produces consistent response times and frees staff for complex decisions.

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Conversational AI for Insurance Use Cases

Use cases that actually help you

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Claims Intake and FNOL

Automate initial claim reporting for auto, home, and property with guided data capture, photo uploads, and document prompts. This reduces adjuster backlog, speeds triage, and gives policyholders immediate reassurance when they need it most.

Policy Inquiries and Servicing

Provide accurate coverage clarifications, deliver declaration pages, and handle beneficiary or address updates without hold times. The result is fewer escalations and higher first-contact resolution for routine servicing calls.

Quote Generation and Sales

Capture leads and generate qualifying quotes after hours with a policy-aware bot that assesses needs, compares options, and schedules agent follow up when necessary. This helps you capture demand you otherwise miss outside business hours.

Premium Billing and Payments

Send payment reminders, enable autopay enrollment, and process payments through secure flows. That reduces past due balances and decreases collections work by automating simple transactions.

Catastrophe Readiness and Scale

Handle spikes of up to 1 million concurrent calls during disasters with zero hold time. Catastrophe-ready capacity protects brand reputation and ensures the right information is captured immediately for faster recoveries.

We take security seriously

Security, Compliance, and Data Ownership

Self-Hosted Models Protect Policyholder Data

Host models on your infrastructure so sensitive information never leaves your environment. This architecture supports your security policies and reduces regulatory risk by eliminating third-party data exposure.

Certifications and Standards Alignment

SOC2 Type II and GDPR readiness demonstrate operational discipline for data handling. We align with NAIC guidance and run regular security testing so compliance evidence is available for audits and regulators.

End-To-End Encryption and Access Controls

All conversations are encrypted at rest and in transit and access is role-based. This ensures only authorized personnel can view logs and supports your retention and data minimization policies.

Conversational Pathways For Policy Accuracy

Map and lock every conversation step so agents return only approved policy language. That eliminates the chance of misrepresentation and provides an auditable trail for each interaction.

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Trust and Compliance

Proof, Trust, and Compliance

Stability you can stake KPIs on

Teams rely on Bland because the system behaves the same way every time. Uptime, latency, and call quality stay predictable, helping you pass audits, meet SLAs, and scale safely.

Security and data controls

Self-hosted deployment keeps PII on your infrastructure and reduces third-party exposure. This simplifies audits and meets carrier requirements for data sovereignty.

Compliance posture

Support for region specific privacy controls and audit logs is standard. That helps you meet regulatory obligations while deploying conversational automation.

Proof from people who’ve done it

Hear directly from teams running Bland in production at scale. Their results, validate reliability, uptime, and real-world performance so your team has confidence to move forward.

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Support for you

Integrations, Deployment, and Support

Policy and Claims System Integration

Connect to policy administration and claims management systems for real-time verification and to update records. Tight integration reduces manual reconciliation and accelerates claims handling.

CRM, Payment, and Quoting Engine Connectivity

Log interactions to your CRM, process premiums, and call rating engines to deliver live quote estimates. This creates smoother bind flows and better lead capture for sales teams.

Forward-Deployed Engineers and Rapid Build

Work with engineers who understand insurance workflows to build production agents in weeks. Forward-deployed support and hands on deployment reduce internal ramp time to sub 30 days to achieve ROI fast.

Custom Voice and Brand Alignment

Deploy on dedicated GPUs and servers with multi-region options so customer data stays in jurisdiction. This lowers regulatory risk and simplifies data residency mandates.

Automatic Learning For Continuous Improvements

Clone a carrier voice that sounds professional and empathetic so interactions reflect your brand. Voice customization preserves tone and improves customer comfort during sensitive claims conversations.

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