Automating Carrier Sales and Eliminating Response Delays
Parade was facing a growing operational bottleneck tied to inbound carrier phone calls. While their CoDriver email automation handled 200,000+ weekly load inquiries, the phone channel remained overwhelmed.
Carrier sales teams were dealing with:
- Heavy manual workload
- Long hold times and delayed responses
- Missed after-hours calls
- Repetitive conversations that pulled reps away from high-value deals
They needed a scalable way to qualify, route, and answer carrier calls instantly — without adding headcount or sacrificing quality.
A 24/7 AI-Powered Inbound Engine
Parade integrated Bland’s AI phone agent to fully automate inbound carrier conversations.
The AI now replaces the traditional inbound rep and:
- Qualifies, routes, and responds autonomously
- Handles thousands of calls per week
- Works 24/7 with zero downtime
- Reduces manual workload and speeds up response times
With Bland’s low-code platform, Parade customizes negotiation flows, tunes conversations quickly, and maintains mission-critical reliability.
The AI manages repetitive conversations at scale and sends only the highest-value opportunities to human reps.
Instant Impact Across Efficiency, Speed, and Profitability
The impact of integrating Bland into Parade’s workflow was immediate and mission-critical:
- Bland handles 100% of inbound call volume for many Parade customers within the very first week.
- Nearly two-thirds of all carrier calls are fully managed autonomously.
- Carriers are qualified or routed in under 90 seconds, regardless of time of day.
- Hold times of 30+ minutes are completely eliminated.
- Carrier sales floors can now handle thousands of calls per week with ease.
- No additional headcount is required to scale call volume.
- Reps focus exclusively on high-value conversations instead of repetitive inbound calls.
- Freight is covered faster, with improved margins and better overall operational efficiency.
- AI negotiation flows drive better price action before a human ever touches the call.
- The system is so embedded into operations that teams notice immediately if it ever goes down - reflecting its mission-critical role.
Together, Bland and Parade have transformed carrier interactions into a scalable, automated inbound engine that improves broker productivity, enhances carrier satisfaction, and drives measurable revenue impact.
