Conversational AI for eCommerce
Capture revenue around the clock with a sales-first assistant that answers product questions, recovers carts, and completes orders.
Decrease abandoned carts, increase completed checkouts, and see a measurable lift during off-hours and international traffic.
.avif)
How Conversational AI for eCommerce Powers Revenue and Support
Omnichannel Shopping That Meets Customers Where They Are
Provide consistent shopping assistance across web chat, SMS, and voice so customers move from discovery to purchase without friction. That means you capture questions and conversions in every channel, reducing drop off and improving lifetime value.
Order Resolution That Reduces Agent Load
Integrate with your order management system for live status checks, cancellations, returns initiation, and refund updates. The result is fewer tickets, faster resolutions, and happier customers who get clarity instantly.
Cart Recovery That Converts Hesitation Into Sales
Automatically reach abandoned buyers with personalized messages, answers to objections, and on-the-spot discount application. This approach recovers revenue while reducing the need for manual follow up.
Peak-Ready Scaling Without Site Performance Impact
Handle unlimited concurrent conversations during promotions and holidays with self-hosted or dedicated deployments. This keeps your storefront fast and prevents lost sales from overwhelmed support channels.
Secure, Connected Integrations
Connect to Shopify, WooCommerce, BigCommerce, or custom carts and sync with payment and CRM systems. Self-hosted models keep sensitive order and payment data under your control while enabling real-time actions.
Clear Business Outcomes You'll Achieve
Increase Conversion Rate And Average Order Value
You will convert more browsers into buyers by answering product questions instantly and upselling at the moment of intent. The result is higher conversion rates and a measurable lift in average order value from tailored recommendations.
Reduce Support Cost With Automation That Actually Resolves Issues
Automate order lookups, returns, and common account requests to lower ticket volume and cost per resolution. This approach frees agents for complex problems while reducing repeat contacts and operational expense.
Recover Revenue After Hours And Across Time Zones
Capture sales outside office hours with autonomous shopping agents that apply promo codes and guide checkout. The outcome is increased revenue without 24/7 staffing costs and improved global conversion coverage
Faster Customer Outcomes With Measurable KPIs
Expect faster resolution times and clearer visibility into shopper behavior with dashboards that highlight friction points. That helps you spot trends faster and prioritize changes that increase conversion and satisfaction.
Real Shopping Scenarios Where This AI Converts
Pre-Purchase: Product Discovery And Fit Guidance
Help shoppers find the right products with size, fit, and compatibility guidance that shortens decision time. This reduces returns and increases shopper confidence at checkout by delivering tailored recommendations before purchase.
Checkout: Resolve Last-Mile Friction And Apply Promos
Assist with promo codes, payment issues, and address validation so customers complete checkout on the first try. That means fewer abandoned carts and more captured revenue from high-intent sessions.
Order Management: Tracking, Changes, And Cancellations
Allow customers to check status, request changes, and initiate returns without submitting tickets. Faster handling of these requests keeps customers informed and reduces manual order management overhead.
Returns And Exchanges: Simplify The Reverse Logistics
Streamline return label generation, exchange paths, and refund status updates to shorten the returns lifecycle. A clearer returns experience lowers churn and encourages repeat purchases.
Post-Purchase: Engagement And Replenishment
Send delivery confirmations, care tips, and replenishment reminders to increase lifetime value. That keeps your brand top of mind and provides natural moments to cross-sell relevant items.
Connect To Your Stack And Deploy In Weeks
Data protection is our focus always
Platform Compatibility
We support Shopify, WooCommerce, BigCommerce, Magento, and custom carts via APIs so catalog, inventory, and checkout flows stay in sync. This means you keep your current commerce platform and add sales-supporting automation quickly.
Order Management And Payments
Integrate with order management systems and payment processors to enable live refunds, cancellations, and transaction status checks. That ensures your conversational agent completes commerce tasks while maintaining financial controls.
Security And Data Control
Choose self-hosted or dedicated deployments to keep customer and order data under your governance. This approach provides peace of mind for compliance and reduces exposure compared with third-party hosted agents.
Deployment Support And Timelines
Deploy production-ready agents in weeks with forward-deployed engineers who train on your product catalog and build custom conversational flows. The outcome is faster time to value and reduced internal engineering burden.
Proven Results From Ecommerce Teams
Performance Snapshot
Shops using these agents see faster resolution and reduced cost per ticket. Expect metrics like 42 percent faster resolution and up to 91 percent cost reduction on common order tasks, depending on workflow automation levels.
Before And After Scenario
Previously, late-night inquiries became tickets and revenue was missed. After implementation, late-night shoppers complete orders, customer wait time drops, and the operations team focuses on exceptions rather than routine lookups.
Customer Quotes And Logos
Trusted by high-volume retailers and specialty brands that value sustainability and personalization. Short quotes that highlight sales recovery, peak readiness, and exceptional support amplify credibility.
Audit-Ready Reporting
Access clear dashboards for conversation outcomes, recovery rates, and agent handoffs so you can prove ROI to stakeholders. That helps you iterate quickly and demonstrate measurable business impact.
See Conversational Shopping In Action
Live Demo Tailored To Your Catalog
A typical implementation replaces high-volume intake tasks and reduces processing costs by up to 91 percent for routine calls. That frees budget to invest in complex claim investigations and fraud detection.
Pilot Program With Performance Guarantees
Automating routine status checks and intake reduces manual handling time so adjusters and agents focus on high value work. Staff report faster decision cycles and less burnout when low value tasks are removed.
Developer Sandbox And API Access
Immediate, accurate responses increase customer confidence and reduce complaint rates. The result is improved NPS and lower churn because policyholders experience consistent service quality 24/7.
“Good customer support was a non-negotiable for us as a company, and Bland enabled us to deliver a white glove experience to thousands of clients.”
— Chief Executive Office, Slash
“Without Bland’s agents, we simply couldn’t achieve this call volume. Bland has enabled us to scale operations by more than 25% right out of the gate.”
— VP of Technology Development, MonsterRG
Frequently Asked Questions about Conversational AI for Insurance
How Quickly Can I Deploy A Conversational Shopping Agent?
Typical deployments take weeks rather than months because forward-deployed engineers train agents on your catalog and integrate with your commerce stack. This rapid timeline delivers value fast while allowing staged rollouts for risk control.
Is Self-Hosting Available For Customer Data Protection?
Self-hosted deployments are supported so you retain control of order and payment data. This option aligns with strict privacy and compliance requirements while enabling real-time commerce actions.
Will Conversational Agents Replace My Support Team?
Agents automate routine inquiries so your team can focus on complex cases. This reduces ticket volume and cost per resolution while preserving human oversight where nuanced judgement is required.
What Measurable Results Can I Expect?
Results vary by use case but customers typically see faster resolution times and reduced support costs. Example outcomes include faster issue resolution, meaningful cart recovery, and improved conversion during after-hours shopping.
Can The AI Process Refunds Or Changes To Orders?
Yes. When integrated with your order management and payment systems, agents can initiate returns, issue refunds, and make pre-shipment changes under your rules. Human review can be configured for high-risk transactions to prevent fraud.
How Does The System Handle Seasonal Traffic Spikes?
The platform scales to handle unlimited concurrent shoppers during peak events without slowing your storefront. Load testing and execution plans ensure reliable performance during Black Friday, Cyber Monday, and flash sales.
Which Ecommerce Platforms Are Supported?
We offer out-of-the-box connectors for Shopify, WooCommerce, BigCommerce, and Magento plus flexible APIs for custom platforms. That makes it straightforward to synchronize catalog, inventory, and checkout flows.
How Do You Ensure The AI Represents Our Brand Voice?
Agents are trained on your messaging guidelines and can use cloned voice assets for voice channels so tone is consistent. That preserves brand experience while improving speed and accuracy across interactions.