Modernize your contact center with voice AI
A practical guide to replacing legacy IVR systems — with real results from companies that have made the switch, an evaluation framework, and a step-by-step implementation playbook.
Download this guide to learn:
How legacy IVRs are falling short
What to look for in a voice AI solution
A phased implementation strategy
Real case studies showing meaningful cost savings and revenue creation
"We save thousands of dollars a day. If I have to turn it off for any reason, I cringe because I know how much money we could be saving."
Greg Blake, CIO of Idaho Housing and Finance
Legacy IVRs are failing your customers and your bottom line
Customers hate your phone tree
Rigid menus, endless holds, multiple transfers, and re-explaining issues. It's no wonder companies report high abandonment rates and poor satisfaction scores.
Scaling costs are unsustainable
Agent turnover is high and costly. Most of their time goes to data entry, manual routing, and correcting mistakes — not the work that requires human judgment.
After-hours gaps cost you revenue
Calls at 8 PM or on weekends go to answering machines or third-party centers with no context. Problems that could be solved in minutes wait until Monday.
What to look for in a voice AI platform
Does it feel like talking to a human?
Sub-400ms latency, graceful interruption handling, accent adaptation, and real-time personalization based on caller history.
Can it automate complex tasks?
End-to-end call resolution, structured data capture, modular conversation design, and deterministic actions like escalation.
Does it work with your systems?
Secure integrations with your CRM, telephony provider, scheduling tools, and internal systems — without replacing existing infrastructure.
Is security built In?
SOC 2, HIPAA, GDPR, PCI DSS compliance. Audio redaction, customer-managed encryption keys, on-prem or VPC deployment options.
Real results from companies that made the switch
$750K
saved per year by Idaho Housing and Finance after replacing their IVR
$40M
incremental annual revenue for MyPlanAdvocate after automating compliance disclosures
$1M
saved per year by Needle after automating 60,000 inbound calls per month
$154K
added revenue in 60 days by a finserv company automating lead qualification
"I got Bland up and running in production within just 48 hours. It's really, really easy to place a phone call out of Bland. For an engineering minded team like ourselves, we love the Bland platform."
Brennan Staheli, CEO of Needle
What are you waiting for?
The gap between companies with modern contact centers and those still running legacy systems is only going to grow. Book a demo to chat with one of our implementation experts.