Conversational AI for Banks
Handle millions of secure customer interactions without exposing customer data to third parties.
Get faster resolutions, higher customer satisfaction scores, and a measurable ROI within the first 30 days.
World Class System
How Our Conversational AI Works
Pilot And Scope
Define a set of use inbound cases and success metrics with your cross-functional team to limit scope and speed approvals. This focused approach proves value quickly and provides a clear basis for wider rollout decisions.
Integration And Testing
Connect to core banking and CRM systems via encrypted APIs and run test flows in a staging environment. Engineers and compliance reviewers validate data handling and response guardrails before any production traffic.
Governance And Approvals
Document model training, retention policies, and audit logs so reviewers can sign off confidently. Regular checkpoints with security and legal teams keep the timeline predictable.
Rollout And Support
Get a full rollout with SLAs, monitoring, and a team of forward deployed engineers. Continuous monitoring and automatic learning allow for continued evolution with low-lift from your internal team.
Customisation
Security and Regulatory control of our Conversational AI
Self-Hosted Models Protect Customer Data
Our models run on your own set of GPUs so no customer data leaves your environment. That means full control over encryption, storage, and retraining, and no reliance on third-party AI providers.
Certifications And Continuous Testing
SOC2 Type II, GDPR compliance, and HIPAA with regular penetration testing to prove regulatory readiness. Continuous unit testing and PCI-ready infrastructure reduce audit friction and accelerate approvals.
Conversational Pathways For Audit Trails
Map every conversation step with explicit guardrails so responses remain compliant. The result is precise audit logs and deterministic behavior that compliance teams can verify.
Dedicated Infrastructure And In-Region Control
Deploy on dedicated GPUs and servers with multi-region options so customer data stays in jurisdiction. This lowers regulatory risk and simplifies data residency mandates.
Automatic Learning For Continuous Improvements
Our “Automatic Learning” feature allows your agent to improve with manual call monitoring. The feature identifies knowledge gaps, when improves itself so your agent continues to get smarter on its own.
Use cases at scale
Banking Use Cases at Scale
Customer Service Automation
Automate balance inquiries, PIN resets, and statement requests to cut live-agent volume and reduce average handle time. This helps contact centers focus on complex issues and improves first-contact resolution rates.
Fraud Detection And Real-Time Alerts
Deliver immediate, secure fraud calls and SMS verification to reduce fraud loss and false positives. Integrated workflows escalate high-risk events to human teams with full context and call logs.
Loan And Mortgage Support
Handle application status checks, document collection guidance, and payment reminders without manual handoffs. Faster, consistent communications increase completion rates and improve time-to-decision for applicants.
Collections And Payment Reminders
Automate payment reminders and hardship routing to lower delinquency while preserving customer dignity. Configurable tone and guardrails maintain compliance and reduce agent escalation workload.
Account Opening And Onboarding
Collect intake information, verify identity, and guide funding steps with secure voice and chat flows. The result is shorter onboarding times and higher activation rates for new accounts.
Appointment Scheduling And Branch Support
Book branch appointments and advisor sessions automatically, reducing no-shows and improving branch utilization. Smooth handoffs ensure complex cases reach the right human quickly.
Custom Voice
Omnichannel Banking and Custom Voice
Voice Banking At Scale
Route inbound calls to a natural language agents and handle outbound fraud alerts with low latency. Consistent voice handling eliminates long wait times and keeps sensitive interactions secure and auditable.
SMS For Quick Customer Tasks
Send balance updates, transaction confirmations, and fraud checks via branded SMS. Short, secure text flows reduce call volume while preserving compliance and traceability.
Chat Integration On Web And Mobile
Embed a single-line chat agent into your app or portal so customers get instant, account-aware answers. Smooth escalation to human agents preserves context and eliminates repeat verification.
Unified Customer Memory
Persist context across channels so customers do not repeat information. This increases perceived service quality and speeds task completion, which raises satisfaction metrics.
Custom Voice And Tone Control
Create a single MP3 voice that represents your brand and control emotional tones for sensitive conversations. Consistent audio branding builds trust and reduces friction in voice interactions.
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Fast deployment with enterprise integrations
Integration and Deployment for Financial Systems
Core Banking And Real-Time Lookups
Connect securely to core systems for account balances and transaction history via encrypted APIs. Real-time lookups enable accurate responses while keeping data flow auditable and controlled.
CRM And Fraud System Connections
Bi-directional integrations update customer records and trigger fraud workflows automatically. The result is fewer manual updates, reduced time to remediation, and full traceability for audits.
Deployment Models And Time To Live
Deploy on dedicated infrastructure in 30 days with our forward-deployed engineers guiding compliance and integration. Fast pilots prove value quickly while preserving your infrastructure and controls.
Model Governance And Training
Train models on your call recordings while documenting data handling and training records. Transparent governance reduces model risk and ensures customer data is never used across clients.
Operational Support And SLAs
Receive dedicated solutions engineering, daily office hours, and live support channels for enterprise customers. This support structure keeps uptime high and compliance reviews predictable.
Impacts and ROI
Operational Impact and ROI
Cost-To-Serve Reduction
Scale conversations without proportional headcount increases to sharply reduce support costs. Early adopters report significant headcount redeployment and meaningful savings within the first month of deployment.
Resolution Speed And Customer Satisfaction
Speed up common queries and free agents to handle higher-value interactions, which raises CSAT. Measurable reductions in average handling time translate directly to better KPIs for contact centers.
Scalability And Availability
Support from 10,000 calls up to 1 million concurrent connections with dedicated infrastructure. Continuous availability reduces pressure during peak fraud events and marketing spikes.
Reduced Regulatory And Operational Risk
Conversational Pathways and logging reduce compliance risk by making every decision auditable. This lowers the cost and time required for regulatory reviews and incident investigations.
FAQ
How Does Conversational AI for Banks Keep Customer Data Private?
Bland’s models are deployed on your infrastructure so customer data never leaves your environment. Encryption and air-gapped options ensure logs and recordings remain controlled and auditable for compliance teams. No other AI Voice provider offers this.
What Certifications And Audits Support Regulatory Approval?
We maintain SOC2 Type II readiness and GDPR aligned processes, and support HIPAA requirements when necessary. Regular penetration testing and unit tests are part of the operational baseline for audits.
How Quickly Can A Compliant Pilot Go Live?
Typical agents go live within 30 days with forward-deployed engineers handling integration and compliance checkpoints.
Will This Solution Integrate With Our Core Banking Systems?
Encrypted APIs connect to core banking, CRM, fraud, and payment systems for real-time data access. Bi-directional flows ensure actions like payments and account updates appear in your systems immediately.