20 Best GoToConnect Alternatives for Growing Businesses

Your business is growing, and suddenly your phone system can't keep up. Call volumes spike, your team struggles with dropped calls, and you're paying for features you don't use while missing the ones you actually need. If GoToConnect isn't scaling with your business, you're not alone in seeking alternatives that offer better reliability, smarter pricing, and flexibility that matches your growth trajectory. This guide will help you find the best GoToConnect alternatives for growing businesses, so you can scale communication reliably without outgrowing your system.

One solution worth considering is conversational AI, which can transform how your business handles customer interactions at scale. Instead of simply replacing one traditional phone system with another, conversational AI agents can handle unlimited simultaneous calls, automatically handle routine inquiries, and route complex issues to your human team as needed. 

Summary

• GoToConnect users leave when their business outgrows what the platform was designed to handle. The system's limited integration ecosystem forces teams into manual data entry and constant context switching. Multiple G2 reviews highlight how basic SMS functionality and unnecessarily complex processes create daily obstacles that compound into significant workflow friction.
• SMS limitations create immediate walls for businesses operating beyond North America. Toll-free numbers can't send texts at all, and the U.S./Canada-only restriction means sales teams confirming appointments or support teams sending follow-ups hit hard boundaries. 
• Network downtime costs businesses an average of $5,600 per minute, according to Gartner. A two-hour outage doesn't just represent $672,000 in lost productivity. It destroys customer trust and forces teams to spend hours playing catch-up, returning missed calls, and reconstructing what happened during the blackout. 
• Poor call quality directly leads to lost deals. When prospects can't hear pricing clearly, or clients misunderstand deadlines because audio keeps breaking up, businesses lose more than the conversation. 
• NewVoiceMedia found that businesses in the U.S. lose $75 billion annually due to poor customer service. When phone systems fail, customers don't blame the technology; they blame the business. Missed calls, dropped conversations, and unreturned voicemails accumulate into reputational damage that spreads faster than companies can repair, costing not just individual customers but everyone they influence.
• IBM found that the average cost of a data breach in 2020 was $3.86 million. Unreliable providers often indicate inadequate security measures, and customers don't forgive companies that allow their information to leak. 

Conversational AI addresses these infrastructure bottlenecks by automating call routing, managing unlimited simultaneous interactions, and integrating natively with existing systems without requiring constant platform upgrades or vendor add-ons.

Why are GoToConnect Users Actively Looking for Alternatives?

The pattern is clear. Teams don't leave GoToConnect because they hate it. They leave when their business outgrows what the platform was designed to handle. What worked for 15 people making domestic calls starts to crack when you're managing 50 agents across three time zones, routing complex inquiries, or trying to text customers internationally. The frustration isn't random. It follows a predictable arc that begins when your communication needs exceed the system's capacity.

Limited Integrations

GoToConnect offers basic cloud calling, but its app ecosystem feels thin when you need it to integrate with the tools your team already uses. One G2 reviewer puts it plainly: "GoToConnect offers some integrations (like Microsoft Teams and Salesforce), but its ecosystem is limited compared to competitors." 

Data Friction and Lost Context

When your CRM, helpdesk, and productivity platforms don't connect smoothly, every customer interaction requires manual data entry or context switching. That friction compounds fast. A support rep toggling between three screens to pull up customer history isn't just inefficient. They're losing the thread of the conversation, and the customer feels it.

Desktop App Channel Gaps

The desktop app limitations make this worse. Multiple reviews note that SMS functionality is basic and the fax processunnecessarily complex. If your workflow depends on seamless communication across channels, these gaps turn into daily obstacles. You start building workarounds, and those workarounds become the job.

Texting limitations

SMS works only in the U.S. and Canada. Toll-free numbers can't send texts. If your customer base spans beyond North America, or if you're running SMS outreach campaigns, you hit a wall immediately. This isn't a minor feature gap. 

Inbound Texting Trust Barrier

For sales teams using text to confirm appointments or support teams sending follow-up messages, losing SMS capability on certain numbers creates confusion and missed connections. Customers expect you to text them back from the number they called. When that doesn't work, trust erodes faster than you'd think. Many businesses discover this limitation only after they've committed to the platform. By then, they're either paying for a separate SMS tool or explaining to customers why certain numbers don't accept replies. Neither option feels professional.

No Shared Inboxes (Without Upgrade)

The base GoTo Connect Phone System plan doesn't include a real shared inbox for messages. Team messaging is available, but collaboration on customer texts or chat threads feels cumbersome unless you upgrade to the Connect CX plan. For small teams, this might seem manageable. But the moment you need two people to handle the same customer inquiry without duplicating effort or losing context, the system resists you.

Conversation Continuity and Team Alignment

Shared visibility isn't a luxury. It's how modern teams avoid dropping conversations or sending conflicting information. When one rep doesn't know what another already promised, customers notice. They start repeating themselves. They lose patience. The lack of a shared inbox slows your team down. It makes your operation look disorganized from the outside.

Basic Analytics

The base plan lacks real-time dashboards that contact centers or sales managers actually need to make decisions. Users report that analytics and SMS status reports are available, but, as one reviewer notes, "reporting could be easier to use and more robust." Queue metrics, sentiment analysis, and AI-driven summaries? Those require add-ons or higher-tier plans.

Pattern Spotting Over Volume Metrics

Most platforms handle basic call volume and duration metrics. What separates useful reporting from frustrating reporting is the ability to spot patterns before they become problems.

• Which agents need coaching?
• Which call types take the longest?
• Where are customers dropping off?

Without those insights surfacing clearly, you're managing blind. You know something feels off, but you can't prove it or fix it with precision.

Unreliable Mobile App

GoTo Connect includes mobile apps for iOS and Android, but users commonly report glitches that undermine remote work flexibility. One reviewer describes it directly: the mobile app "has improved but is ultimately missing softphone application features that should exist." Call drops, lagging notifications, and inconsistent performance on mobile devices aren't just annoying. They're dealbreakers for teams that rely on remote work. When a sales rep misses a hot lead because their app didn't ring, or a support agent can't access voicemail remotely, the platform becomes a liability. 

Mobile Trust and Cloud Dependency

Mobile reliability isn't a nice-to-have anymore. It's foundational infrastructure. If your team can't trust the app to work when they're away from their desk, they start routing calls through personal phones or avoiding mobile work entirely. That defeats the purpose of a cloud phone system. The familiar approach is to upgrade to higher-tier plans or add third-party tools to fill the gaps. As your needs expand, though, those workarounds multiply. You're paying for features piecemeal, managing multiple vendors, and still hitting limitations that force manual intervention. 

AI Scalability vs. Platform Limits

Conversational AI platforms handle these scenarios differently by automating call routing, managing unlimited simultaneous interactions, and integrating natively with existing systems without requiring constant upgrades or add-ons. Teams compress response times and eliminate bottlenecks caused by outgrowing a platform's core design.

Cost of Staying vs. Need for Change

Recognizing these limitations isn't about blaming GoToConnect for what it is. It's about understanding what your business needs now versus what worked six months ago. The gap between those two realities is where the search for alternatives begins. But knowing you need something different is only half the equation. The other half is understanding what staying costs you.

Related Reading

• Call Center Optimization
• What Is a Warm Transfer in a Call Center
• How Do You Manage Inbound Calls?
• How Can You Verify the Authenticity of a Caller
• Call Center Authentication Best Practices
• Call Spike
• Inbound Call Handling
• Call Center Cost Reduction
• Call Center Security Best Practices
• Call Center Monitoring Best Practices
• Real-Time Monitoring in Call Center
• Intelligent Call Routing
• Inbound Call Center Sales Tips
• Inbound Call Routing

The Hidden Costs of Staying With the Wrong Phone System

Staying with an inadequate phone system doesn't just mean tolerating minor annoyances. It means absorbing costs that never appear on an invoice but still drain your business. These hidden expenses show up as lost deals, burned-out teams, and customers who quietly choose competitors. The monthly bill might look manageable, but the real price lives in what doesn't happen because your infrastructure can't keep up.

Downtime and Lost Productivity

When your phone system goes down, work stops. Employees can't make or receive calls. Leads go to voicemail. Support tickets pile up. 

Outage Cost and Trust Collapse

According to Gartner, network downtime costs businesses an average of $5,600 per minute—a risk that voice‑first automation highlights. If your provider experiences frequent outages, even brief ones, those costs compound fast. A two-hour outage doesn't just cost you $672,000 in lost productivity. It costs you the trust of customers who called during that window and received no answer.

Unmeasured Recovery Time

The damage extends beyond the outage itself. Teams spend hours afterward playing catch-up, returning missed calls, apologizing to frustrated clients, and trying to reconstruct what happened during the blackout. That recovery time rarely gets measured, but it's real. Your team isn't moving forward. They're repairing what broke.

Poor Call Quality

Jitter, latency, packet loss. These technical problems translate directly into human frustration. Calls drop mid-sentence. Voices cut in and out. Customers repeat themselves three times before giving up. Poor call quality doesn't just annoy people. It destroys deals. TechRadar reports that unclear calls lead to miscommunication and lost business opportunities. When a prospect can't hear your pricing clearly, or a client misunderstands a deadline because the audio keeps breaking up, you lose more than the conversation. You lose credibility.

Tech Anxiety and Morale Erosion

Employees feel this friction daily. They start dreading calls because they know the technology will make them look unprofessional. That anxiety builds. Over time, it erodes morale and makes every customer interaction feel harder than it should be.

Security Vulnerabilities

An unreliable provider often means inadequate security measures. Eavesdropping, data breaches, and cyberattacks aren't hypothetical risks. IBM found that the average cost of a data breach in 2020 was $3.86 million. That number includes:

• Direct financial losses
• Regulatory fines
• Legal fees
• Long-term damage to your reputation

Customers don't forgive companies that let their information leak. They leave and explain why. Security failures also create internal chaos. Your IT team spends weeks investigating the breach, notifying affected parties, and implementing damage control. Meanwhile, your business operations grind to a halt because everyone's focused on containment rather than growth.

Hidden Fees and Poor Scalability

Many providers advertise low upfront costs but bury fees in the fine print. Technical support costs extra. Maintenance requires a separate contract. Adding users or features triggers unexpected charges that weren't part of the original pitch. FinancesOnline reports that businesses can save up to 40% on local calls and 90% on international calls with the right VoIP provider, but only if that provider offers transparent pricing and scalable infrastructure. Without that clarity, your costs balloon as your team grows.

Scalability Traps and Upgrade Costs

Poor scalability forces you to invest in expensive upgrades or platform migrations when you need stability most. You're either stuck with a system that can't handle your current volume or paying premium rates to unlock capabilities that should have been included from the start. Neither option feels like progress.

Impact on Customer Service

Unreliable communication systems result in missed and dropped calls and frustrated customers. NewVoiceMedia found that businesses in the U.S. lose $75 billion annually due to poor customer service. When your phone system fails, customers don't blame the technology. They blame you. They remember:

• The hold time
• The transfer that disconnected them
• The voicemail that never got returned

Reputation Damage Multiplier

Those experiences accumulate, and eventually, they stop calling. The damage compounds because unhappy customers tell others. One bad interaction doesn't just cost you that customer. It costs you, everyone; they influence. Word spreads faster than you can repair it, and your reputation suffers in ways that are hard to measure but impossible to ignore.

AI for Scale and Integration

Platforms like conversational AI handle these scenarios differently by automating call routing, managing unlimited simultaneous interactions, and integrating natively with existing systems without requiring constant upgrades or add-ons. Teams compress response times and eliminate bottlenecks caused by outgrowing a platform's core design.

Inefficient Technical Support

When something breaks, you need help fast. But if your provider offers slow, unresponsive technical support, every issue turns into extended downtime. Problems that should take minutes to resolve drag on for hours or days. Your team can't work. Customers can't reach you. Revenue stops flowing. The cost isn't just the downtime itself. It's everything that doesn't happen while you're waiting for someone to return your call.

Hidden Labor of Amateur Support

Poor support also forces your internal team to become amateur troubleshooters. They spend time diagnosing problems that shouldn't be their responsibility, pulling focus from their actual jobs. That hidden labor cost never shows up on a bill, but it drains productivity and morale just the same.

Related Reading

• How to Improve First Call Resolution
• Inbound Call Analytics
• First Call Resolution Benefits
• Multi-turn Conversation
• How to De-Escalate a Customer Service Call
• How to Improve Call Center Agent Performance
• How to Handle Irate Callers
• Edge Case Testing
• Handling Difficult Calls
• How to Integrate VoIP Into CRM
• Best Inbound Call Tracking Software
• Call Center Voice Analytics
• How to Handle Escalated Calls
• Acceptable Latency for VoIP
• How to Reduce After-Call Work in a Call Center
• How to Automate Inbound Calls
• How to Set Up an Inbound Call Center
• Best Inbound Call Center Software
• GoToConnect Alternatives
• GoToConnect vs RingCentral
• Aircall vs CloudTalk
• CloudTalk Alternatives
• Inbound Call Center Metrics
• Contact Center Voice Quality Testing Methods
• Best After-Hours Call Service

Top 20 GoToConnect Alternatives That Actually Solve Common Problems

1. Bland.ai

Call centers and IVR trees feel outdated because they are. Missed leads pile up when human agents can't answer fast enough. Customer experiences stay inconsistent because every conversation depends on who picks up the phone and what kind of day they're having. Bland.ai doesn't compete with GoToConnect on traditional phone system features because it's solving a fundamentally different problem. If your GoToConnect frustrations center on call handling capacity, inconsistent customer experiences, or the operational burden of managing human call teams, Bland.ai represents a category shift rather than an incremental upgrade.

What GoToConnect Pain Points Does This Solves

Bland.ai addresses three core issues that traditional phone systems can't fix: missed opportunities when call volume exceeds team capacity, inconsistent quality across representatives, and the scaling costs of adding human agents. If you're losing leads because calls go to voicemail during peak hours or struggling with variable service quality across your team, Bland.ai voice agents handle unlimited concurrent conversations with consistent quality.

Why Choose Bland

This isn't a better phone interface or clearer pricing; it's AI that conducts actual customer conversations. Bland's conversational AI sounds human, responds in real-time without scripted menu trees, and handles complex dialogues, including:

• Scheduling
• Qualification
• Basic support

For businesses where the phone system itself isn't the bottleneck but the human capacity to answer calls consistently is, Bland.ai eliminates that constraint entirely.

Standout Features

• Self-hosted deployment provides complete data control, which is critical for regulated industries and enterprises with strict compliance requirements. 
• Real-time response without latency that breaks conversation flow. 
• Custom training on your specific business context, product knowledge, and conversational protocols. 
• Native CRM integration that automatically logs every conversation.

Ideal Use Cases

• High-call-volume businesses where missed calls directly translate into lost revenue. 
• Companies with predictable conversation patterns that AI can handle reliably:
• Appointment scheduling
• Lead qualification
• Basic support routing
• Order status inquiries
• Enterprises that need 24/7 coverage without shift staffing costs. 
• Situations where call consistency matters more than human nuance.

Self-Qualification

Choose Bland.ai if your primary GoToConnect problem is human capacity limitations rather than phone system features. If you're evaluating alternatives because you need better mobile apps, clearer pricing, or more integrations for your human team, traditional phone system alternatives make more sense. If you're losing opportunities because you can't answer every call or scale customer conversations without proportionally scaling headcount, Bland.ai deserves serious investigation.

2. Nextiva

Nextiva delivers cloud-based unified communications that scale efficiently across business sizes. Voice calls, SMS/MMS, video conferencing, email, and team chat live in one interface. Unlike GoToConnect, you get native CRM support and AI-driven features baked in. The depth of integration makes it easier to log calls and automatically screen contacts without toggling between apps.

AI-Powered Communication Intelligence

Real-time voice intelligence with transcription and AI summaries surfaces key talking points immediately. You're up to speed on business communication without reconstructing context from memory or scattered notes. Key functionalities include:

• Unlimited calling to the U.S. and Canada with no per-minute limits
• AI-powered call analytics that auto-summarize calls and generate action items
• High reliability with geo-redundant data centers plus 24/7 support. 
• Visual call flows and drag-and-drop call routing that simplify auto-attendant setup and on-call scheduling. 
• Omnichannel support that covers voice, video, SMS, chat, and social messaging in one app.

Native integrations through extensive APIs and prebuilt connectors challenge GoToConnect's limited set. G2 data show Nextiva's integrations score at 8.7, compared with GoToConnect's 6.8. That gap translates to fewer manual workarounds and smoother workflows.

Why Switch From GoToConnect?

Nextiva delivers true omnichannel capabilities, not just voice and video. Transparent pricing starts at $15 per user per month. You receive integrated support for:

• Desk phones
• Mobile devices
• Browsers
• Built-in team chat with video

Nextiva listens to calls and auto-creates summaries with action items and sentiment highlights, saving time on note-taking and helping managers ensure high call quality.

Best for:  Teams seeking a comprehensive, all-in-one communications platform that scales from small businesses to enterprises. 

Unified Omnichannel Management

The platform features mobile and desktop apps, robust call center tools, including:

• Call forwarding
• International calling
• Call management
• CRM integration
• File sharing
• Outbound calling
• Real-time analytics

The VoIP phone system supports voicemail transcription and screen sharing, delivering reliable phone service for businesses of all sizes.

3. Quo (Formerly OpenPhone)

Quo is a phone system designed for YCombinator startups. It prioritizes ease of use and affordability, making it suitable for small businesses and entrepreneurs. It lacks hardware functionality and focuses instead on its softphone app. The system lets teams assign phone calls and text messages to multiple members via shared virtual phone numbers. Team members can leave internal notes and tag conversations, simplifying day-to-day tasks for sales and support teams.

Unlimited Domestic and Call Insights

Notable features include free calling and texting in the U.S. and Canada. Every user gets unlimited domestic calling and SMS included. Quo doesn't meter local calls or texts; it offers add-ons for international calls and SMS. Unlimited call recording with transcription on higher plans helps with:

• Training
• Quality assurance
• Call log creation 

AI call summaries on higher plans include automated meeting notes and sentiment tagging. Fast onboarding means picking a phone number (local or toll-free) and starting calls immediately. It works on iOS, Android, and the web.

Best for: Bootstrapped teams and solopreneurs seeking simplicity and flexibility with flat-rate pricing of $15 per user.

4. RingCentral

RingCentral is a mature, enterprise-ready UCaaS platform that bundles voice, SMS, video, team chat, and contact center features into a single suite. Its tight Microsoft Teams integration attracts organizations in the Office 365 ecosystem.

Key Features

• All-in-one communications supporting HD voice calls
• Conference calls
• Video meetings
• Team messaging
• SMS in one unified RingCentral app

Global Connectivity and Advanced CCaaS

Global calling includes unlimited calling in the U.S. and Canada with flexible international plans. App integrations connect with hundreds of business tools like Salesforce, HubSpot, Zendesk, and Google Workspace. Advanced routing and contact center as a service (CCaaS) provides:

• Multi-level auto-attendants
• IVR
• Call queues
• Contact center reporting
• Omnichannel routing

Note the limited features, including higher prices for Enhanced Business SMS and add-ons for live call queue reports and conversation intelligence. RingCentral's plans are relatively expensive and may incur additional fees.

Best for: Customers already invested in Microsoft/Office 365 who need broad telecom carrier coverage and familiar Microsoft Teams integration.

5. Dialpad

Dialpad is an AI-centric VoIP platform focusing on real-time intelligence and coaching. Voice intelligence is its standout feature. You get live call transcription, sentiment analysis, and AI-generated call summaries during each conversation. The platform automatically provides on-screen coaching tips and post-call transcripts.

Key Features

• AI-powered calls with live transcription and AI summaries, allowing managers to review calls in real-time and see coaching opportunities highlighted by AI. 
• Omnichannel in one app lets users call, message, and meet in one interface, syncing across desktop and mobile. 
• Google Workspace integration is built in, displaying shared emails, documents, and calendar events alongside the caller's contact info. 
• Mobile-first design includes native iOS/Android apps with cross-device handoff and a clean, user-friendly interface. 
• API and integrations on Pro and Enterprise plans connect to CRM and helpdesk apps, including Salesforce, Zendesk, ServiceNow, and Slack.

Dialpad Global and Tiered Limitations

Dialpad's SMS support is limited to a few countries (the U.S., Canada, the U.K., and Australia) and is not truly global. The entry-level plan features about a dozen integrations, fewer than some rivals. Many advanced features, such as call park, multiple numbers, and expanded SMS, require the Pro tier.

Best for: 

• Tech-savvy sales teams
• Support teams
• Enterprises wanting real-time AI and productivity features

If automated transcription and live agent coaching are top priorities, Dialpad excels.

6. Aircall

Aircall is a VoIP system built for call centers, providing tools for high-volume calling and support teams.

Standout Features 

• Power dialer and queues
• On higher plans
• Aircall includes a predictive dialer, so sales teams can blast through call lists. 
• Call queueing and ring groups balance incoming volume. 
• Analytics and monitoring with real-time dashboards enable managers to view call metrics, agent status, and historical reports. 
• AI-enabled conversation analytics in AI Assist display trending topics, sentiment, and call scoring. 
• 100+ app integrations connect with Salesforce, HubSpot, Zendesk, Shopify, Microsoft Teams, and dozens more. 

A shared inbox for messages handles multichannel calls, SMS, and WhatsApp in one place, keeping cross-channel conversations organized. Global phone coverage provides virtual numbers in over 100 countries for international support. Aircall tends to be pricier. Plans start around $30 per user per month (billed annually) with a three-user minimum. The Essentials tier limits call recording storage (e.g., six months in the Dashboard) unless you upgrade. SMS/MMS capabilities are available but less robust than standalone messaging tools.

Best for  

• Customer support and sales teams are making numerous calls. 
• If you run a small call center or require high-volume dialing with AI coaching, Aircall is a good fit. It's especially strong when close integrations with CRM or help desk systems are required.

7. CloudTalk

CloudTalk is a cloud call center platform popular for its global reach. It offers local or toll-free numbers in 160+ countries, making it ideal for businesses with international operations.

Notable Features

• Smart dialers that facilitate automatic and predictive dialing for outbound campaigns.
• AI analytics that offer real-time speech analytics and post-call insights with topic sentiment to coach teams. 
• Workflow automation that automates tasks like logging calls in CRM or conducting post-call surveys, and integrations working with Salesforce, HubSpot, Pipedrive, Zendesk, and more.

SMS/MMS support in CloudTalk varies by region. Entry pricing is competitive, but many advanced features, such as AI insights, predictive dialing, and additional channels, are add-ons or part of higher tiers, which can increase costs.

Best for: Companies with global support needs or remote sales teams. It's helpful when you need many international phone numbers and high-quality calls worldwide.

8. 8×8

8×8 is a long-established UCaaS and call center software provider, popular for robust analytics, global reach, and enterprise-grade security.

Key Features 

• Unlimited calling with all 8×8 plans, including unlimited calling to 40+ countries, covering major markets. 
• Multichannel support includes voice, video meetings, team chat, SMS, fax, and a contact center on a single platform. 
• On higher tiers, you get unified CCaaS with advanced routing and real-time contact center dashboards. 
• Advanced analytics, supported by comprehensive reports, show call volumes, response times, customer satisfaction, agent performance, and more. 
• Managers can drill into omnichannel stats to optimize service. 
• Microsoft Teams integration provides direct routing, enabling Teams users to access 8×8's PSTN calling and SMS without leaving the native app.

Pricing is quote-based and less transparent. Please contact sales for a custom quote. Some users find the 8×8 interface and setup process dated compared to newer platforms. While 8×8 supports SMS, it's limited: there are no free or unlimited SMS plans.

Best for:  Large enterprises and regulated industries need enterprise-grade reliability, analytics, and compliance. If you need comprehensive reports, international numbers, and top-tier uptime, 8×8 has the track record, though you may pay a premium.

9. Zoom

Zoom is a UCaaS solution facilitating communication and collaboration through voice services, team chat, and video meetings. Although Zoom does not offer the guaranteed uptime of more established competitors, it has developed a solid stack of voice, video, and collaboration tools, making it a highly attractive option for SMBs and remote teams seeking a reliable, cost-effective solution. Although Zoom does not offer as many VoIP features as GoToConnect, it has one of the most robust video conferencing platforms in the UCaaS space.

Standout Features

• Call recording with on-demand or automatic meeting recording and transcriptions with archiving, playback, and retrieval (storage capacity varies by plan). 
• Call monitoring lets supervisors silently listen to agent calls, speak with the agent without the other party hearing (call whisper), or join a 3-way conference call (call barge). 
• Video meetings allow Zoom Workplace users to host video meetings with 100-1,000 participants, access virtual backgrounds and custom filters, use breakout rooms, and more. Zoom's platform is highly secure, with safeguards such as meeting lock, waiting room, admin controls, and end-to-end encryption (E2EE). 
• Whiteboard includes automatic syncing, smart connectors, sticky notes, commenting, and drawing. 
• AI Companion is a GenAI tool that chats with meeting participants, creates post-meeting summaries, searches transcripts, and more.

What Makes Zoom a Great Alternative to GoToConnect

Pricing is Zoom's main advantage over GoToConnect, as Zoom is much more affordable. Zoom video conferencing is more secure and offers more features than GoToConnect. Users can also host up to 1,000 participants, far more than GoToConnect offers.

10. Vonage

Vonage is a flexible SaaS provider popular with startups and SMBs needing a custom solution. Vonage offers both voice, messaging, and video, as well as a unified solution. Vonage's flagship platform, Vonage Business Communication (VBC), combines the flexibility of APIs with the ease of an out-of-the-box solution, offering voice, messaging, and video services in a single, unified platform.

Standout Features

• A virtual receptionist that lets users pre-record menu options and call prompts, directing incoming calls to the appropriate agent, department, or voice mailbox without a live agent. 
• Admins can set business hours and route calls based on individual agents' schedules and skill sets. 
• Call screening requires inbound callers to identify themselves by recording their name, after which agents decide whether to answer, forward, or transfer the call. 
• Business call recording allows users to create custom, automated call recording rules, download and email recordings, and search and replay them (500 hours of call recording storage included).
• Secondary line appearance enables users to answer and place calls from different extensions on a single desk phone, place calls on hold, and join calls via extension.

What Makes Vonage a Great Alternative to GoToConnect

Vonage is less expensive than GoToConnect, with plans starting at approximately $10 per user per month with volume discounts applied. Vonage offers users greater flexibility than GoToConnect through its APIs and add-on features.

11. Intermedia

Intermedia is a business phone system and UCaaS provider. Intermedia's Unite product combines video meetings, team chat, and telephony services with contact center capabilities. Intermedia stands out by offering:

• Unlimited calling to 33 countries. 
• Flexible mix-and-match pricing for businesses.

Intermedia Value and Advanced Features

Intermedia has a lower video meeting participant cap than GoToConnect and is slightly more expensive. Intermedia offers a range of advanced features, including:

• A quality of service dashboard
• Advanced hunt groups
• An AI assistant

This ensures reliability with its 99.999% financially backed SLA.

Standout Features 

• Team chat is a messaging platform that lets users send individual or group messages to coworkers on a unified channel.
• Video conferencing that includes 720p HD video and audio, screen sharing, and interactive presentation tools. 
• An auto attendant that enables users to direct calls to the appropriate agent, play automated greetings, and set business hours.

Hunt groups allow users to direct incoming calls to specific departments that share responsibility for answering them.

What Makes Intermedia a Great Alternative to GoToConnect  

Intermedia includes unlimited calling to 33 countries for all users. Flexible pricing allows admins to mix and match plans and offers add-ons such as company messaging, fax lines, and Exchange email.

12. Webex

Cisco Webex is an audio and video conferencing platform designed for businesses. Users can have real-time video meetings and conference calls. However, one of the biggest hurdles with Webex is that you must download the application to use it. If you often have video meetings with people outside your company, this can be a dealbreaker, as many people prefer not to download an app just to join an online meeting.

What Makes it a Good GoToConnect Competitor

Cisco Webex is a mature product compared to GoToConnect, and it offers a free plan that supports online meetings with desktop sharing.

13. Ooma Office

Ooma Office is a small-business phone system that could be a fair alternative to GoToConnect, but only if you need one. If that's the case, the other UCaaS providers on this list are stronger options. If you're a small business or looking for an affordable video conferencing solution, Ooma Office doesn't offer a free plan, so this isn't the best option.

What Makes it a Good GoToConnect Competitor

The two are pretty close, and it really depends on your specific business needs. Ooma Office started as a telephony provider, so its phone features are stronger than GoToConnect's, while GoToConnect offers more video-focused features, such as webinar functionality. If you aren't interested in any phone-related features, GoToConnect might actually be a better option.

14. Bitrix24

Bitrix24 is a collaboration platform that offers a wide range of features, including audio and video calls, group chat, project management tools, a CRM, a website builder, and more. This is probably both the best and worst thing about it: you get a wide variety of tools, but it may be more of a Jack-of-all-trades, master-of-none situation. We can't tell you which it is, but if you're curious, it's probably best to try it out yourself. One advantage is that Bitrix24 offers a free version for businesses.

What Makes it Better Than GoToConnect 

While GoToConnect is limited to video communication, Bitrix also offers a website builder and project management tools. If you want a range of collaborative tools without paying, this might be a better option than GoToConnect.

15. Google Meet

Google Meet is free and integrates with the rest of G-Suite, providing additional functionality. GoToConnect was named a Leader in Gartner's 2019 Magic Quadrant for Meeting Solutions, but Google Meet's zero-cost entry point and seamless integration with Gmail, Calendar, and Drive make it attractive for teams already using Google Workspace.

Best free GoToConnect alternative

Google Meet offers free video meetings, making it ideal for budget-conscious teams that need basic video conferencing with Google ecosystem integration.

16. Zoho Meeting

Participants can join Zoho Meeting webinars without downloading additional software. Zoho Meeting is part of the larger Zoho Suite of office productivity tools, enabling greater efficiency than GoToConnect. Zoho Meeting offers competitively priced plans with a wide range of features, starting at a lower rate than GoToConnect.

Best for its Integration With Zoho's Ecosystem

Teams already using Zoho CRM, Zoho Projects, or other Zoho tools benefit from native integration without switching platforms.

17. Livestorm

Livestorm is a web-based communication and video conferencing software that enables teams to create a comprehensive video communication strategy. This video conferencing software is designed for marketing, sales, customer success, and HR teams, enabling them to create online events for their audiences. It can accommodate:

• Meetings
• Webinars
• Conferences
• Online training courses
• Podcast interviews
• Product demos

Livestorm is browser-based, and teams can access it on a variety of devices that support video calling. Other notable features include the ability to:

• Create custom landing pages
• Send promotional emails and reminders
• File sharing
• Host engaging online events with integrated chat, polls, and Q&A.
• Analyze event performance through an advanced analytics dashboard.

Pros  

• Integrations with a variety of apps, including HubSpot, Salesforce, Pipedrive, and more
• An advanced dashboard with features for promoting, hosting, and analyzing events
• Works on desktop and mobile without requiring a download. 

Cons 

• A higher price point than others on this list.
• Performance depends on a stable internet connection.

Best for:  A complete, simple video communications toolbox with no downloads, plugins, or add-ons needed.

18. Microsoft Teams

Microsoft has been working hard to make you part of its Office 365 ecosystem. Teams is not the exception. Business Basic plan lets you:

• Gather up to 300 guests
• Collaborate on shared documents
• Annotate collaboratively
• Save recordings with transcripts

As part of the Office 365 ecosystem, Teams enables file sharing and collaboration using Excel, PowerPoint, Word, SharePoint, and OneDrive.

Best for its Collaboration Capabilities  

Organizations deeply embedded in Microsoft's ecosystem benefit from seamless integration across productivity tools.

19. Adobe Connect

Adobe Connect offers regular webinars for training and Q&A. It also includes a "backstage mode" for users to collaborate behind the scenes during a live session. GoToConnect is significantly cheaper, but Adobe Connect offers multiple chat pods for enhanced interaction during webinars.

Best for Multiple Chat Pods Feature

Teams running training sessions or large webinars benefit from Adobe Connect's backstage collaboration and multiple chat pods.

20. ClickMeeting

ClickMeeting lets you stream on Facebook or YouTube as you go. ClickMeeting has simultaneous chat translation for international viewers (via Google Translate). GoToConnect is significantly cheaper, but ClickMeeting's webinar-specific features make it attractive to teams prioritizing live streaming and international audiences.

Best GoToConnect Alternative for Webinars

Teams running webinars with international audiences benefit from ClickMeeting's translation features and social media streaming capabilities. The right platform depends on what you need most:

• AI intelligence
• Global reach
• Transparent pricing
• Enterprise reliability

Skip Traditional Phone Systems Entirely and Let AI Handle Your Calls

You've explored the traditional GoToConnect alternatives better interfaces, clearer pricing, and more integrations. But what if the real solution isn't finding a slightly better phone system, but rethinking how your business handles calls altogether?

Human-Scale AI Conversation

Bland.ai eliminates the core frustrations you're trying to escape: missed leads when your team is busy, inconsistent customer experiences across different reps, and the operational headache of managing call routing and coverage. Our conversational AI voice agents don't just transfer calls or play menu options. They have actual conversations that:

• Sound human
• Respond instantly to customer needs
• Scale without adding headcount

Cost-Effective Enterprise Control

For businesses tired of choosing between expensive call center operations and underwhelming phone system features, Bland.ai offers a third path. Self-hosted, real-time AI that delivers faster, more reliable customer conversations while giving you complete data control and compliance. No more worrying about integration limitations or whether your phone system can handle growth. Your AI agents are always:

• Available
• Consistent
• Learning

You came here looking for a better phone system. What if you could leapfrog that entire category? Book a demo and see how Bland.ai would handle your actual calls, not a generic demo, but your real scenarios.

Related Reading

• Nextiva Vs Ringcentral
• Dialpad Vs Nextiva
• Aircall Vs Talkdesk
• Aircall Alternative
• Twilio Alternative
• Aircall Vs Dialpad
• Five9 Alternatives
• Convoso Alternatives
• Dialpad Vs Ringcentral
• Aircall Vs Ringcentral
• Talkdesk Alternatives
• Nextiva Alternatives
• Dialpad Alternative

‍