Telnyx is one of the oldest voice AI software platforms on the market, dating all the way back to 2009. Despite having industry seniority, how do they stack up against more recent additions to the field? By comparing Bland vs. Telnyx in terms of performance, quality, and feature variety, we’ll uncover which is the best choice for enterprise clients.
Considering that 56% of businesses are already using AI customer support agents and seeing positive results, there’s never been a better time for your company to make the leap to an AI-first approach. By seeing how Bland vs. Telnyx stacks up, we’ll explore which one can scale with your business, provide a secure service, and enhance your customer experience over the long run.
What is Telnyx?
Originally founded as a programmable telephony provider, Telnyx has evolved over the years to now offer a full-scale cloud communications system. Their platform offers programmable voice APIs, voice AI agents for real-time communication, and call routing. At their core, Telnyx aims to streamline customer services by automating both outbound and inbound calling, improving both employee and customer experiences.
One of the main benefits that sets Telnyx apart is its global private IT network, helping to deliver a smooth call experience to over 190 countries. Telnyx pricing varies depending on the specific contract you use, with pay-as-you-go options starting at $0.0002 per minute + SIP trunking fees for outbound calls.
Alongside this baseline P-A-Y-G price, Telnyx places a surcharge if companies want to make use of any additional features, like call recording, storage, conference calling, noise suppression, and even text-to-transcrition all adding on to the baseline price. This scaling and dynamic pricing system can be difficult to get to grips with, pushing many partners to lock in to a longer-term contract with simplified rates.
Why Use Telnyx Voice AI Agents?
Here are some of the main benefits of using Telnyx voice AI systems:
- High Degree of Developer Flexibility: Telnyx offers developers granular control over how they design their call and routing system, using interactive voice response (IVR) trees to guide customer conversations. With extensive documentation, developers can bring themselves up to speed on Telnyx’s technical infrastructure and create personalized customer experiences.
- Low Latency Voice AI: By utilizing a private global IP network with numerous Points of Presence (PoPs), Telnyx provides a low-latency system that delivers smooth customer experiences even during high-workload periods.
- Expansive List of Integrations: Telnyx offers over 21 integrations with other platforms, allowing companies to connect many different tools if they want to build an omnichannel solution. While using various tools does create a potential for data siloing, diligent data architects can overcome this pitfall with careful planning.
Despite an impressive array of features, Telnyx’s TrustPilot reviews don’t share a completely positive story. One repeated concern that businesses that partnered with Telnyx found was an overwhelming lack of customer support. Especially considering the more technical processes involved in creating reliable customer support voice AI agents, this has seemed to leave many companies in the dark.
The need for customer support is also unsurprising considering the higher technical barrier to entry with this voice AI product. Users report a steep learning curve, needing to comb through the technical documentation to get to grips with how to get the most from this product.
How Do Bland AI Voice Agents Compare to Telnyx?
Although Bland AI was only founded back in 2023, it's hit the ground running in the voice AI space. By providing an omnichannel, self-hosted, and low-latency system, it meets all the requirements that businesses need to offer an unparalleled AI voice experience to their customers.
What sets Bland apart when discussing Telnyx vs. Bland is the following array of voice AI infrastructure and features:
- AI-First Design: Unlike Telnyx, which has retroactively added AI to their existing systems, Bland was built with excellent AI voice customer service agents in mind. Pre-made with conversational AI, natural dialogue, and X, Bland AI offers an unparalleled AI voice system to streamline your customer experiences.
- Fully Self-Hosted: For businesses that need to prioritize their security, Bland offers a fully self-hosted platform. Without the need to work through API wrappers with other AI platforms, Bland ensures that your data remains completely private. In highly regulated industries, this simplifies compliance practices and streamlines regulatory alignment.
- Omnichannel Support: Bland provides businesses with a true omnichannel experience, allowing customers to pick up their conversations on any platform wherever they left off. Whether moving from text chat to AI voice or from voice AI to SMS, this integrated omnichannel system ensures a streamlined and unified customer experience from the very first interaction.
- Easy Onboarding: While Bland offers highly customizable conversational pathways, they’re extremely easy to configure and personalize to your intended experience. Instead of requiring extensive technical expertise, Bland offers prebuilt templates and low-code systems that help teams launch interactive AI voice agents in no time.
While undoubtedly a heavy-hitter in the field, Telnyx’s more telephonic comms-first approach to voice AI customer support agents compared to Bland’s AI-native approach has X.
For a secure, scalable, and world-class voice AI solution, reach out to the Bland team today.