Customer service is the heart of every business, providing direct care to any customer in need and making sure your clients remain happy with the services you provide. AI voice agent platforms are transforming this space by automating routine calls, rapidly resolving customer issues, and providing timely, human-like levels of care.
Recent data demonstrates that voice AI agents are rapidly becoming essential in customer support workflows. The industry boasts an impressive 34.8% CAGR, demonstrating the mass movement toward using these systems to streamline customer experiences.
But when looking for a voice AI agent for your business, which company should you go for? In this article, we’ll cover the top AI voice agent platforms, touch on their main features, and demonstrate which type of business is likely to get the most from each solution.
What Is an AI Voice Agent?
An AI voice agent is an intelligent software system that uses artificial intelligence, machine learning, and natural language processing to have phone conversations in real time. An effective AI voice agent can understand human language, process meaning, and respond in a natural way.
AI voice agents can:
- Streamline customer care: Automate large portions of customer service, providing expert care to a company’s customers.
- Enhance support availability: Offer 24/7 customer support pathways, ensuring your company is able to process customer questions, queries, or concerns around the clock.
- Integrate with existing systems: AI voice agents don’t radically undermine your existing technologies. On the contrary, they complement what you already have, integrating into your CRM and providing useful information on customer call quality.
By covering such an extensive range of potential use cases, it can be hard to know which AI voice agent solution is right for you. Let’s explore some of the leading AI customer support agent providers currently on the market.
Top AI Voice Agent Platforms for Enterprises in 2025
The best AI voice agent platforms make customer service a streamlined, stress-free experience. They offer fast conversation response times, natural-sounding voices that could be mistaken for humans, and supportive pathways that endeavor to fulfill customer requests.
These leading AI voice agent platforms offer a diverse range of features, including multilingual conversations, low-latency processing, and extensive knowledge bases to handle complex queries with ease.
Here are three of the best AI voice agent platforms in 2025.
Best for Enterprise Clients: Bland
When it comes to enterprise-grade AI voice agents, there is no better choice than Bland. As an industry-leading solution, Bland provides a scalable, efficient, speedy, and reliable standard of voice agent. Bland excels at automating any CX workflow (from simple to complex) while managing millions of calls concurrently.
One major aspect that sets Bland apart is that it is custom-built from the ground up. Instead of relying on a baseline model like OpenAI, Bland has fine-tuned its own model to deliver a winning standard of conversational accuracy and contextual customer understanding. That’s not to mention its vast range of integrations, readily connecting to your existing tech stack and seamlessly fitting into CRMs, ERPs, and contact center platforms.
While we might be a little biased on this one, we firmly believe that Bland is the best AI voice agent platform on the market. With industry-leading features, availability, speed, and an unparalleled ability to process complex conversations, Bland is the go-to voice AI solution for brands across the globe.
Best for Small Teams: PolyAI
Not every business needs an all-in-one solution that streamlines every aspect of their customer service pathway. Some smaller teams are simply looking for an AI voice agent that will manage common customer requests and reduce the overall number of incoming calls they have to take. PolyAI excels at providing reliable voice agents that easily handle easier support tasks like booking meetings or confirming dates.
Although PolyAI’s voice chats are not quite as natural sounding as others on this list, they do a fantastic job at managing routine customer service calls and completing basic requests. Due to this, PolyAI is fantastic for small teams that need to alleviate some of their customer service queue demands.
PolyAI can manage incoming calls and scale and customer requests that it can’t solve to your human agents, reducing demand and freeing up your workers’ schedules.
Best for Non-Tech Teams: Kore.AI
An often overlooked part of integrating AI voice agents into an existing customer support pathway is the onboarding. While Kore offers the least comprehensive care out of the providers on this list, it excels at offering an out-of-the-box solution.
Although Kore is best known for its AI chatbots, their recent expansion to AI voice agents has positioned them as an omni-channel solution. While boating, all of the major features that customers look for in an AI voice agent, what sets Kore apart is its extensive range of onboarding video tutorials.
For a company that doesn’t have access to technical knowledge, Kore’s step-by-step tutorial will help in setting up a functional AI voice agent without the need for an in-house developer team. Kore is a strong choice for teams that need to scale their customer support channels but don’t have the time or the technical expertise to implement a more comprehensive solution.
Key Features to Look for in AI Voice Agents
While each of these options is a fantastic choice, the best fit for your business will depend on the specific functionality and features you’re looking for.
Here are some of the main features of great AI voice agent providers:
- Multilingual capabilities: An AI voice agent should be able to help customers in their native language, delivering an excellent standard of support in any language necessary.
- Full script customization: A voice agent needs to go beyond basic queries and commands. For real-world use cases, an AI voice agent needs to be adaptable and handle complex queries with ease.
- Seamless integration: A voice AI agent should be a small segment of a larger customer support strategy, integrating into existing tech stacks and strengthening existing technologies. Look for a voice AI platform that can seamlessly connect to your current customer support tools.
- Scalable to meet business demands: As your business grows, its AI agent needs to scale with it, providing live support to customers around the clock. A provider like Bland can handle up to 1 million calls concurrently, allowing you to support customers no matter how large you become.
- Chat analysis features: While streamlining customer support is one thing, extracting insight from conversations and turning them into actionable customer sentiment analysis is another. Leading voice AI agents should have conversation analysis tools, improving customer support monitoring and improvement over time.
- Security conscious: Especially if your business operates in a high-risk field, you have an obligation to protect customer data. Look for voice AI platforms that prioritize data security and compliance.
If you’re looking for an all-in-one AI voice agent platform for your business, you’re in the right place. Bland meets all of these essential criteria, providing your company with near-human-like voice agents that your customers will love.
Reach out to sales to see how Bland can help improve your customer support experiences with industry-leading voice AI agents.