AI-Led Interviews Outperform Human HR Agents According to New Research
In August, Brian Jabarian and Luca Henkel published a job market paper titled ‘Voice AI in Firms: A Natural Field Experiment on Automated Job Interviews.’ This paper documented a study that replaced human recruiters with AI voice agents, conducting over 70,000 AI-led job interviews.
The study demonstrated how artificial intelligence voice agents can readily match human interviewers, enhancing the interview process without harming the candidate experience. Alongside a range of benefits, interviewees also overwhelmingly opted for AI-led processes, with 78% of candidates choosing an AI recruiter.
Let’s find out why.
What Are the Benefits of AI-Led Interview Processes?
An AI-led interview process removes the need for human intervention, allowing for comprehensive interviews that always follow the predetermined script questions. By using NLP, sentiment analysis, and a structured, flexible conversation pathway, AI agents are able to seamlessly navigate and qualify the interview process.
Alongside decreasing the workload of running a hiring process, there are numerous benefits to incorporating AI voice interviews into HR hiring cycles.
Here are some of the most prominent benefits of an AI-led interview process:
- Enhanced Onboarding: When comparing AI interviews against human interviews, the former demonstrated an 18% increase in successful onboardings. An interviewee was more capable of moving through the interview process and streamlining an applicant’s pathway into an organization, reducing the hassle of the hiring process.
- Streamlined Interview Experience: AI interview processes resulted in around 12% more job offers than human-led interviews, suggesting that candidates were able to better display their competence and meet the interview demands when conversing with an AI agent.
- Improved Employee Retention: Candidates that went through their onboarding and interview process through the AI pathway were significantly more likely to remain at the employer’s company. On average, AI-led interviews resulted in 17% higher retention than. Successful onboarding and an enhanced interview process led to a 17% higher retention.
- Broader Interviews: The market paper suggests that Ai interviewers covered a more extensive range of topics when compared to a human interviewer. For organizations that want to test applicants’ knowledge and capabilities, the broader approach to interviews helps demonstrate comprehensive understanding in the interview process.
- Reduced HR admin: By allowing AI voice agents to lead the interview process, businesses don’t have to allocate as many resources to the hiring cycle. HR teams can instead focus their attention on other, more pressing areas, allowing AI to automate much of the hiring process.
Across the board, AI voice interviews resulted in streamlined, comprehensive, and effective interviews.
How Can Recruiters Use AI Agent Interviews?
Artificial intelligence voice agents automate many of the most resource-intensive parts of the hiring process. Instead of scheduling, hosting, and making notes on each interview, AI systems can completely automate these aspects, creating a streamlined hiring system.
By relying on AI interview agents, businesses can:
- Run asynchronous interviews: Instead of having to schedule interviews in quick succession, HR agents can instead allow AI agents to run the early interview stages whenever the candidate wants. Without the need to schedule these conversations in advance, an applicant has the option to complete their interview 24/7, dramatically enhancing the accessibility of the interview process.
- Reduce bias in the hiring process: According to the study, AI agents reduced gender discrimination in the interview process by half, representing a major movement forward for bias-free interviewing.
- Better quantify candidate performance: When all the candidates in the interview process engage with AI, they’re presented with extremely similar scenarios, questions, and tests. By standardizing the interview process, HR agents are better able to find top-performing candidates, translating interviews into quantifiable scores.
HR teams that use AI in the interview process simplify their workloads, enhance the applicant experience, and create a level playing field for every potential future employee.
Create a Winning Interview Process with Bland
AI voice agents outperform human HR recruiters across the interview process, leading to fairer, more precise initial conversations. Alongside enhancing initial interviews, HR teams can save time by using AI voice agents to automate the interview stages of the hiring process.
With sector-leading AI voice agents, Bland can transform your company’s interview process. Offering easy-to-use conversational pathways, adaptable AI voice agents, and rapid integration, your business can hit the ground running with Bland.
Get started today by requesting a demo to see how Bland can help streamline your interviews.