Looking for a Gorgias alternative?
Gorgias is a help-desk for e-commerce brands. Bland handles the phone channel for any industry, including high-stakes regulated workflows.
In production at
Bland is a Gorgias alternative for the phone channel and for regulated industries. Bland places and answers calls at enterprise scale, completes work mid-call (CRM updates, payment capture, scheduling), and ships SOC 2 Type II + HIPAA with BAA + PCI DSS. Gorgias is a Shopify-shaped help-desk over email, chat, and social.
What teams run into with Gorgias
Built for e-commerce ticketing, not the phone
Gorgias optimises for Shopify-shaped support teams. Inbound phone, outbound campaigns, and regulated workflows fall outside the product's centre of gravity.
Inbound-only by design
Gorgias responds to customer-initiated contacts. Bland places calls for renewals, payment reminders, FNOL, and outbound qualification at the same volume as inbound.
Compliance scope is narrow
PCI DSS on the call, HIPAA with BAA, and call-recording disclosures are commitments a regulated workflow demands. A help-desk product covers a different surface.
Why teams switch to Bland
Phone calls at scale, not ticket triage
Bland places and answers calls, navigates menus, and completes work mid-call. Gorgias is a ticketing layer over email, chat, and social.
Works in regulated industries
HIPAA, PCI DSS, and SOC 2 Type II compliant. In production at insurance carriers, mortgage servicers, and pharmacies.
Outbound built in
Run renewal calls, payment reminders, and lead-qualification campaigns from the same platform. Gorgias is inbound-only.
All-inclusive per-minute pricing
Bland is $0.11 to $0.14 per minute, all-inclusive. No add-ons for compliance or voices.
Bland vs Gorgias, line by line
| Feature | Bland | Gorgias |
|---|---|---|
| Primary surface | Phone (inbound and outbound) | Help-desk over email, chat, social |
| Target market | Enterprise across industries | E-commerce (Shopify-anchored) |
| Outbound capability | Native at scale | No outbound voice |
| Compliance | SOC 2 Type II, HIPAA with BAA, PCI DSS | SOC 2; regulated workflows out of scope |
| In production at | Insurance carriers, mortgage servicers, pharmacies | DTC e-commerce brands |
| Pricing | $0.11 to $0.14/min all-inclusive | Per-ticket pricing tiers |
Gorgias alternative FAQ
For the phone channel and for regulated industries, yes. Bland places and answers calls at enterprise scale, completes work mid-call, and ships SOC 2 Type II + HIPAA + PCI DSS. Gorgias is a Shopify-shaped help-desk; the two products serve different shapes of work.
Yes. Outbound is a first-class surface. Renewal calls, payment reminders, FNOL, and lead qualification at scale. Gorgias is inbound-only by design.
Yes, including order tracking, returns, and product inquiries on the phone. Oxycell uses Bland for inbound sales qualification and now does $1.5M/month with zero employees on the e-commerce side.
Ready to make the switch?
Talk to sales about migrating from your current solution.