Voice Agent That Sounds Human
Bland’s Voice Agents deliver human-sounding conversations with enterprise security and control.
Experience agents that can take live actions on the call across any use case or modality (Voice, SMS, and Web Chat).
Outcomes You Can Measure
Reduce cost and reps load
Routing routine calls to AI reduces human workload and operating costs without sacrificing quality. You will see lower call volumes for tier one issues and faster handling times for complex cases that still require human attention.
Improve response speed and CSAT
Faster answers mean happier customers and fewer escalations. That improved experience translates into higher CSAT scores because callers get correct, consistent responses on the first interaction.
Scale instantly and reliably
Support peaks no longer require temporary hires or fragile workarounds. Our self-hosted architecture and multi-region deployment scale to millions of interactions while keeping data in your control.
Control data and compliance
Keep training data and call recordings on your infrastructure for full control and compliance.
Voice Agent Capabilities
Self-Hosted Models And Enterprise Privacy
Keep full control over your data and model deployment with self-hosted infrastructure that meets SOC2, GDPR, and HIPAA requirements. This approach means you own voice agents and customer conversations rather than renting them from third parties.
Natural conversations and low latency
Our stack produces fluid, human-like speech with the lowest latency in enterprise deployments so conversations feel natural. That responsiveness reduces customer friction and keeps callers engaged from the first word.
Custom trained voices and tone control
Clone a voice with a single MP3 and tailor emotion, rhythm, and vocabulary to match your brand. The result is a consistent voice across IVR, outbound campaigns, and chat that increases recognition and trust.
Conversational Pathways and strict guardrails
Map every conversation step using Conversational Pathways so the agent follows scripted business logic while remaining natural. Guardrails limit hallucinations and ensure the agent only performs permitted actions.
Human handoff with full context
When escalation is needed, handoffs include transcripts, intent, and required data to avoid repeating steps. Agents warm transfer with complete context so humans can resolve issues faster and with less friction.
Outbound and inbound handling
Voice Agents handle inbound calls and launch outbound campaigns at scale for reminders, surveys, and lead qualification. Campaigns run on your infrastructure so data residency and compliance remain intact.
Deploy Voice Agents in Weeks
Discovery and architecture
We start with a technical discovery to map systems and compliance requirements, then design a self-hosted or dedicated deployment that meets your needs. This ensures the voice agent fits your infrastructure and requirements model.
Rapid build with Conversational Pathways
Our Forward Deployed Engineers will help you build your companies agent to fit your exact vision so we can get live as soon as possible to start delivering ROI within the first 30 days.
Integrate and test
Connect your CRM, telephony, and ticketing system via real time APIs and webhooks and run staged tests to validate actions and transfers. Testing verifies the agent performs required tasks, preserves user privacy, and hands off cleanly when needed.
Launch and iterate
Launch with monitoring and analytics to track call outcomes, sentiment, and quality metrics. Continuous optimization uses real conversation data to improve accuracy and deliver measurable business impact.
Security and Data Ownership
Self-hosted models and data control
Host models on your infrastructure so training data and call recordings never leave your environment. This approach gives legal and security teams confidence that ownership and residency requirements are met.
Compliance certifications
We design deployments to meet SOC2, HIPAA, and GDPR requirements and support regional data residency. Controls and encryption are standard so you can satisfy auditors and regulators.
Access controls and audit logs
Role-based access and detailed audit logs track who changed pathways, model versions, and access to recordings. Auditability reduces risk and speeds incident response when it matters most.
Penetration testing and monitoring
Regular penetration tests and continuous monitoring safeguard production environments. Proactive security practices protect customer data and maintain platform integrity at enterprise scale.
Data Retention and Deletion
Define retention windows and automated deletion to meet legal and business requirements. Policies are configurable per deployment so you control how long recordings and transcripts are stored.
Use Cases That Deliver Value
Customer support that resolves faster
A voice agent handles routine cases and escalates only when necessary so humans focus on complex work. The result is faster resolution times and higher satisfaction for callers who receive accurate help without long holds.
Inbound lead qualification
Qualify all inbound calls from leads and schedule appointments while preserving brand voice. Automated qualification and data updates feed CRMs cleanly, reducing manual follow-up.
Payments and verification with compliance
Deploy agents that collect payments and verify identity while following regulatory guardrails and logging actions. Secure integrations ensure transactions are auditable and compliant with industry standards.
Industry examples and customer outcomes
Enterprises in healthcare, finance, and logistics use our voice agent to scale service and preserve compliance. Customers report measurable improvements in resolution time and operating costs within the first month.
Before and After
Before: callers wait on hold and repeat information across teams. After: voice agents resolve requests in real time and pass concise context to humans, so service teams handle fewer repetitive tasks and higher value work.
Frequently Asked Questions
What is a Voice Agent and how does it differ from a phone tree?
A voice agent conducts natural language conversations rather than forcing button presses and rigid menus. It understands intent, can take actions like scheduling or updating records, and hands off with full context when a human is required.
How do you ensure data stays private with a Voice Agent?
Deployments include self-hosted models and dedicated infrastructure so training and recordings remain on your systems. This design satisfies strict data residency and compliance needs while giving your security team full visibility.
What integrations does a Bland Agent support?
Our voice agent integrates with any CRM, ticketing, calendar, payment processors, and telephony via robust APIs and webhooks. These integrations allow agents to take actions in real time and update systems during a call.
What scale can a Agent handle?
Our platform supports massive scale, with architectures proven to handle millions of calls daily and up to one million concurrent sessions. Multi-region deployments and dedicated phone infrastructure preserve performance at peak volume.
Can a Voice Agent use our brand voice?
Yes, you can clone or create a voice using a single short MP3 and configure tone and emotion to match brand guidelines. The cloned voice remains under your control and plays consistently across calls and channels.
How quickly can we deploy a Voice Agent?
The exact timeline differs depending on your use case, but we shoot to have agents launched within the first few weeks, delivering measurable ROI within the first 30 days.
How do you prevent the agent from giving incorrect information?
When building the agent, our forward deployed engineers enforce strict guardrails. Conversational Pathways enforce strict guardrails and decision points that control what the agent may answer or act on. Ongoing monitoring and iterative training reduce errors while audit logs document every decision for review.
What support and governance are available for enterprise deployments?
Forward-deployed engineers, daily office hours, and dedicated support channels ensure you have operational assistance during and after launch.