SMS agents
AI SMS at enterprise scale.
The same agent that ran your customer’s voice call sends them a text, and reads the reply. Native SMS, no third-party gateway, with iMessage fall-through and shared memory across every channel.
Same brain. Every channel.
Voice, iMessage, SMS, and chat run the same agent and share the same memory. Customers don’t repeat themselves when the channel changes. The next one picks up where the last one stopped.
SMS without the middleman.
Most “AI SMS” products are wrappers around Twilio. Bland owns the carrier rail end-to-end, one bill, one audit log, one place to fix things.
Native SMS, no gateway
Bland sends SMS directly. No third-party provider sitting in front of your customer’s carrier. One platform, one audit trail, one bill.
iMessage fall-through
When the customer has an iPhone, the agent sends iMessage. When they don’t, the same agent sends SMS to the same conversation thread. No re-onboarding.
Batch campaigns + transactional
High-volume outbound with pacing controls, two-way replies routed back to the same agent, and transactional one-off sends from your backend.
A2P 10DLC + carrier compliance
Sender registration, opt-in management, quiet hours, and carrier filtering handled automatically. TCPA-aware, configurable per workflow.
Or write it the way you write everything else.
REST, JavaScript, the CLI, or MCP for any AI editor. Same API surface across every channel.
Built to pass your security review.
SMS is the most carrier-regulated channel. Bland handles the full registration, consent, and audit posture so legal and procurement clear it on day one.
Sender registration handled. Brand and campaign vetting included.
Quiet-hour windows configurable per pathway. Consent gates enforced.
Double opt-in supported. STOP / HELP keywords honored automatically.
Deliverability monitored. Filtering and shortcode policies tracked.
AES-256 at rest. TLS 1.3 in transit.
BAA available. SOC 2 Type II audited annually.
Redaction in transcripts. Configurable retention.
Every outbound and inbound logged with carrier delivery receipts.
Frequently asked questions
Native. SMS goes from Bland to the carrier directly. No third-party gateway in the middle of your customer conversation.
The agent sends iMessage to iPhone users and falls through to SMS on Android, in the same thread. Memory and pathway carry across both rails.
A2P 10DLC sender registration, double opt-in if you want it, quiet-hour windows configurable per pathway. Carrier filtering and deliverability monitored continuously.
Yes. Inbound SMS routes back to the same agent state. The conversation picks up where the outbound left off, with full memory of prior voice or iMessage turns.
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