The most secure voice AI for high-stakes healthcare calls.
A self-hosted voice stack on dedicated infrastructure. One BAA covers the entire call.
Every conversation has PHI. It never leaves your control.
Self-hosted voice stack
Speech, model, and voice run on Bland.
Dedicated infrastructure
Your own instance, never a shared pool.
One BAA, whole pipeline
Nothing reaches a third party.
Calls resolved without a human
The dangerous call isn’t the one that breaks.It’s the one that’s confidently wrong.
When a call turns clinical, the agent stops and hands a human the full context.
Member services — I can help with eligibility, copays, and refills. Can I get your date of birth?
March 4th, 1958.
Thanks. Your plan is active, your specialist copay is $40, and your deductible is met for the year.
Okay. But I’ve had chest pain since this morning — should I wait for the appointment?
Clinical urgency detected. The agent doesn’t attempt a medical answer — it transfers to a human and carries the full context over.
I want to get you to the right person. I’m connecting you to a care coordinator now — if this is an emergency, please hang up and dial 911.
One deployment. Three sign-offs.
81% of inbound calls resolved without a human.
Every call logged, encrypted, and auditable.
Patients can’t tell — and it hands off when it should.
Use cases
Patient scheduling
Book, reschedule, and confirm.
Appointment reminders
Confirmations and waitlist backfill.
Patient intake
Demographics, insurance, and consent.
Pharmacy IVR navigation
Dial 30+ pharmacies per medication.
Post-visit follow-up
Adherence, symptoms, and scheduling.
Referral coordination
Specialists, pre-auth, and notifications.
Healthcare voice AI FAQ
Yes. BAAs are included and customer data never passes through a third-party AI provider. The full voice stack — speech-to-text, the language model, and text-to-speech — runs on Bland infrastructure, so one BAA covers the entire call.
Yes. A Business Associate Agreement is included with healthcare deployments. Because no PHI flows to an outside model vendor, the BAA covers the whole pipeline rather than a carve-out.
Yes. Bland maintains SOC 2 Type II, with PHI encryption, configurable retention, and audit logs on every call. The trust overview is at /trust-security.
When a call turns clinical, urgent, or distressed, the agent recognizes the edge of its lane, stops, and warm-transfers to a human with full context — the patient does not have to start over. It never attempts a medical answer.
Yes, via REST API and HL7/FHIR. Agents read records, check availability, and document outcomes in the EHR.
Most healthcare teams go from signed BAA to first live call in about 30 days, including integrations and security review.
Bland is $0.11 to $0.14 per minute. HIPAA is included in standard pricing. Enterprise plans are contracted on volume and dedicated infrastructure.
Deploy voice AI for healthcare.
Talk to our team about a HIPAA-compliant deployment for your call volume.