200ms agents in your Connect flows.
Bland runs speech recognition, the language model, and voice on its own stack, so callers your Connect flows send to Bland hear a response in 200 milliseconds.
Bland + Amazon Connect
Layer Bland voice agents into your Amazon Connect flows: 200ms responses, caller context passed in, and warm transfers back to your Connect queues.
What Bland does inside Amazon Connect.
Keep your Connect flows.
Teams on Amazon Connect layer Bland into existing call flows. Send the calls you want automated to a Bland number or SIP trunk; everything else stays as it is.
An agent on the other end.
The Bland number answers with the pathway or persona you assign, calls your APIs mid-conversation, and posts results to your webhook when it ends.
Context from the flow.
When the call arrives over SIP, a session token in the x-bland-session-id header hands the agent customer data your flow already collected.
Transfers back to Connect.
Transfer Call nodes send callers to a phone number, DID, or SIP URI, so a caller who needs a person reaches your Amazon Connect queue.
Post-call data for AWS.
Post-call webhooks deliver the transcript, summary, variables, and disposition to any endpoint you run, ready for your own pipeline.
How it deploys.
Decide where Bland sits in your Amazon Connect flow and which calls it should take.
Route those calls to a Bland number, or build a SIP trunk in the SIP Setup Wizard if your telephony supports it.
If you use SIP, allow-list Bland's static signaling and media IPs in your AWS security group.
Run a test call end to end, including a transfer back to a Connect queue.
Our FDE team scopes the integration, maps Bland to your stack, and stays on through go-live. Enterprise deployments go live in 30 days.
Drop Bland into your editor.
MCP server runs in Claude Code, Cursor, and any MCP-aware editor. Or hit the REST API directly.
curl -X POST https://api.bland.ai/v1/calls \
-H "Authorization: $BLAND_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"phone_number": "+14155552120",
"task": "Qualify refi lead",
"voice": "june"
}'
Frequently asked questions.
How does Bland work with Amazon Connect?
Through the telephony your Connect flows already use, with no plugin to install. Your Connect flows route chosen calls to a Bland number or a SIP trunk, a Bland agent handles the conversation, and it transfers back to a number or address that reaches your queues.
Can Bland transfer a caller back into Amazon Connect?
Yes. A Transfer Call node can target a phone number, or a DID or SIP URI on a SIP trunk. Point it at the number that enters your Connect queue, and turn on warm transfer to brief the agent before the caller joins.
Can my Connect flow pass customer data to Bland?
Over SIP, yes. Create an inbound session through the Bland API with the variables you want, and send its token as the x-bland-session-id SIP header. For calls placed by your own systems, pass request_data on the Bland call request instead.
Where does call data end up?
Post-call webhooks send the transcript, summary, extracted variables, metadata, recording URL, and disposition to an endpoint you choose when each call ends, so you can store it alongside your Amazon Connect records.
Who actually wires this up?
Our FDE team scopes the integration, maps Bland into your Amazon Connect flows, and stays on through go-live. Enterprise deployments go live in 30 days.
Related integrations.
See every integration on the integrations hub.
With our team
Our FDE team scopes the integration with you.
They map Bland to your stack, design the rollout, and stay on through go-live. Enterprise deployments go live in 30 days.
On your own
Or drop Bland into your editor.
The Bland MCP server runs in Claude Code, Cursor, and any MCP-aware editor. Or hit the REST API directly. Free sandbox, no credit card.