Improvement

July 21, 2026

Agent Speech Timing: Interruptibility & Resumption Speed

Two controls now shape your agent's conversational timing: how readily it yields when a caller talks over it, and how quickly it responds once the caller stops. Set them per node, on inbound numbers, or in the Send Call API; see the Agent Speech docs for a full guide.

  • Interruptibility now spans five levels, from "Block interruptions" up to a new "Always interrupt", with the middle levels relabeled Easy, Balanced, and Difficult
  • The new Resumption Speed setting (Slow, Medium, Fast) sets how long the agent waits after the caller finishes before responding
  • Node-level settings persist for the rest of the call unless overridden; defaults are unchanged
Set agent interruptibility node setting with five levels from Block interruptions to Always interrupt

Status Code Routing on the Scheduling Node

Scheduling nodes now support the same deterministic "Pathway After API Request Response" routing as Webhook nodes.

  • Route to a specific node based on the response status code or extracted response fields
  • Unmatched responses keep the caller in the node, so the booking flow continues

Custom API Tools: PUT, PATCH, and DELETE

The Custom API tool builder now supports all five REST verbs, so tools can update and delete records in external systems, not just read and create them.

  • PUT, PATCH, and DELETE work across tool creation, editing, test runs, and cURL import
  • JSON body validation errors surface before you save instead of failing on a live call
Custom API tool request method dropdown showing GET, POST, PUT, PATCH, and DELETE

Improvements

Pathways

  • Pathway logs label node tool calls as "Tool Call" with the tool's name instead of a generic "Webhook" entry, and unmet loop conditions show "Condition not met" instead of a red failure
  • Node tools trigger reliably when the agent drops a tool's trailing annotation tag, and unmatched tool calls are logged as clear errors instead of failing silently
  • The Reset STT Language node is now available to all organizations

Evals

  • Large eval runs now complete reliably at any size, and verdicts display for every call in runs larger than 100 calls

Telephony

  • [Enterprise] Talkdesk and NICE CXone are now supported BYOC SIP providers

Organization & Security

  • Invite teammates by email as well as phone; invitees get a sign-up link and join your organization automatically
  • [Enterprise] SSO providers can now be edited in place, so you can rotate an expiring client secret or certificate without recreating the provider.

Billing

  • Checkout on the billing page now runs inline with clearer purchase errors, you can manage or cancel individual phone number subscriptions directly, and double-clicks can no longer trigger duplicate purchases

Personas

  • Personas can now define voicemail behavior: hang up, ignore, leave a message, or send an SMS

Automations

  • The Send Call action within automations can attach custom metadata to calls, included in the post-call webhook for every status (including no-answer) so you can correlate webhooks to your records

Messaging

  • SMS log exports now include a metadata column

Agent Testing

  • Run a scenario N times to see a success rate, and runs that fail before the first turn get a "Failed to start" badge