Bland is FedRAMP certified and ready to automate federal government phone calls

Somewhere in America right now, a veteran is stuck on hold with the VA, trying to schedule a radiology appointment. One state over, someone else has been on hold with Social Security for over an hour, trying to figure out when the benefit payment they rely on will finally arrive.

There are far more Americans calling government agencies than there are humans to help them. It's not the agencies' fault; they're being forced to cut costs and headcount, meaning support operations are wildly understaffed. But it's American citizens who are paying the price. After the IRS cut its workforce, wait times on its main taxpayer line more than doubled. If you call Social Security today, you can expect to wait 102 minutes.

That's why today's news couldn't come at a better time: Bland is the first company in America to achieve FedRAMP 20x certification. This means we're able to partner with U.S. government agencies to automate their call centers.

When we founded Bland, we had a single vision: build a voice AI platform purpose-built to solve the world's highest-stakes phone calls. For the ones where getting it wrong isn’t just a bad customer experience, it’s a patient who missed a critical medical appointment or a business that gets sued over a mishandled call.

To service the most complex calls for governments, healthcare systems, banks, and more, we needed to build the most secure infrastructure and compliance program from day one.

Bland is the only voice AI company that self-hosts its entire infrastructure, top to bottom. That's what allows us to deliver calls with a level of speed, reliability, security, and predictability that no other platform on the market can. Where other voice AI providers send your data to 3rd party providers, Bland keeps it all under our roof, limiting exposure and reducing risk.

This unique approach to our infrastructure is what enabled us to become the first company ever to achieve FedRAMP 20x certification. And we did it in just 18 days. Historically, this process takes companies 18 months.

With Bland, agencies finally have a way to hand off repetitive, high-volume calls (things like appointment confirmations, benefit status checks, and eligibility verification) to AI built to run them flawlessly end-to-end. At any scale. And on infrastructure that meets the government's own security standards. The caller who's been waiting an hour and a half for a benefits answer gets one immediately. The agency staff who've been buried in repetitive calls finally get the time to focus on the cases that require a human.

Now that Bland is FedRAMP 20x certified, we can finally help transform the way federal agencies support citizens, so that every American who calls gets the help they need, right when they need it.

To learn more, please submit your info to talk to a member of Bland’s team.