Voice AI for Third-Party Adminstrators (TPAs)
Third-party administrators (TPAs) face rising call volumes and high staff turnover. With costs rising and margins tight, improving customer service efficiency is critical. Voice AI agents help TPAs reduce cost per call by automating:
Claims intake and status inquiries
Provider and member FAQ
Appointment scheduling and proactive follow-ups
Collections and payment reminders
Appeals and grievance intake
Please make sure your "do not disturb" is off so she can reach you.
The Problem
TPAs are under pressure to do more with less
Rising volumes, thin margins, staff turnover, and regulatory complexity make routine calls harder and more expensive to manage.
High call volumes
Seasonal spikes and unpredictable catastrophes make it hard to maintain service levels.
High turnover
Constantly hiring and training staff is expensive and inefficient, increasing pressure on already tight margins.
Compliance complexity
Every call needs to be handled consistently. Manual processes increase the risk of mistakes.
The SOLUTION
Voice AI agents turn phone calls into a scalable advantage
Built for high-volume, compliance-heavy TPA workflows.
Automate repetitive calls
Handle inbound calls (claims status, FNOL, eligibility verification) consistently.
Improve service levels
24/7 coverage and no holds.
Compliance you can rely on
Every call is recorded and handled according to your compliance requirements.
Intelligent escalation
When patients need human support, calls can be seamlessly transferred to a rep.
Real results from TPA providers
60-80%
automation for routine calls
24/7
coverage without adding headcount
< 3 months
payback window
Brennan Staheli, CEO of Needle
"I got Bland up and running in production within just 48 hours. It's really, really easy to place a phone call out of Bland."
Reduce call center costs and improve service levels
Schedule a demo to see how we can help you go live in 30 days.
Frequently Asked Questions
Is Bland fully compliant with all healthcare regulations and certifications?
Bland maintains the highest compliance standards for NEMTs including SOC 2, HIPAA, PCI DSS, and GDPR. We provide a Business Associate Agreement (BAA) that outlines how PHI is handled and ensures we operate as a HIPAA-compliant service provider. Visit our Trust Center for more details: https://trust.delve.co/blandai
Can the AI agent transfer calls to a human coordinator?
Yes. If a patient needs additional support, the agent can warm transfer the call to a live care coordinator or schedule a callback.
How long does implementation take?
Most teams can build, test, and deploy an agent in 30 days, depending on integration complexity and workflow design.
What systems do you integrate with?
Bland security integrates with the systems NEMTs already use including CRMs, telephony providers, scheduling tools, internal systems, and healthcare systems.
Can the AI agent schedule appointments directly?
Yes. The agent can integrate with scheduling tools and schedule appointments.