Voice AI for Non-Emergency Medical Transport
Missed calls means missed care. Our voice AI agents handle transportation reservations, health plan eligibility questions, and ride status with the care your members deserve.
Go live in 30 days and never miss a call again!
Replace your robotic IVR with an intelligent agent so every call is answered and resolved
Automate reservations, inquiries, and other requests
Eliminate hold time and significantly reduce drop-off rates
Improve member satisfaction
"We save thousands of dollars a day. If I have to turn it off for any reason, I cringe because I know how much money we could be saving."
Greg Blake, CIO of Idaho Housing and Finance
Enter your phone number to have our custom NEMT agent give you a call!
NEMT operators face rising call volumes and contact center costs
Long wait times and cold transfers
Robotic IVRs, endless holds, and multiple transfers lead to high abandonment rates and poor satisfaction scores.
Unsustainable support costs
Human agents spend significant time on routine tasks that can be automated, driving up costs.
Strict compliance requirements
Handling sensitive data manually opens companies up to compliance risk.
Voice AI agents built for high-touch
NEMT support
24/7 coverage
Members call at their convenience and never have to wait to book reservations or get their questions answered.
End-to-end resolution
End-to-end call resolution, structured data capture, modular conversation design, and deterministic actions like escalation.
Integrations
Secure integrations with your CRM, telephony provider, scheduling tools, and internal systems — without replacing existing infrastructure.
Compliance
SOC 2, HIPAA, GDPR, PCI DSS compliance. Audio redaction, customer-managed encryption keys, on-prem or VPC deployment options.
Real results from NEMT companies
100%
calls answered
95%
reduction in wait time
80%+
call resolution rate
"I got Bland up and running in production within just 48 hours. It's really, really easy to place a phone call out of Bland. For an engineering minded team like ourselves, we love the Bland platform."
Brennan Staheli, CEO of Needle
Transform member scheduling and support
Schedule a demo to see how we can help you go live in 30 days, confidently and safely.