Voice AI for non-emergency medical transportion
Missed calls means missed care. Our voice AI agents handle transportation booking, ride updates, and health plan eligibility questions with the care your members deserve. Bland voice AI agents:
Recognize speech patterns, accents, and multiple languages to handle complex conversations with care
Automate booking, rescheduling, insurance verification, and follow-ups
Extend support to SMS and Chat
Triage and route calls, including warm transfers to human agents
Continuosly improve with each conversation
Please make sure your "do not disturb" is off so she can reach you.
The Problem
NEMT operators face rising call volumes and costs
Every missed call is revenue lost.
Long wait times and cold transfers
Robotic IVRs, long hold times, and multiple transfers lead to high abandonment rates and poor satisfaction scores.
Unsustainable support costs
Human agents spend valuable time on routine tasks that could be automated, increasing operational costs.
Strict compliance requirements
Manually handling sensitive data opens companies up to compliance risk.
The SOLUTION
Reliable voice AI agents built for high-touch NEMT support
Reduce dispatcher workload, prevent missed calls, and improve patient communication.
24/7 coverage
Members call at their convenience and never have to wait to book reservations or get their questions answered.
End-to-end resolution
End-to-end call resolution that ensure you meet your SLAs.
Integrations
Secure integrations with your CRM, telephony provider, scheduling tools, and internal systems.
Security and compliance
SOC 2, HIPAA, GDPR, PCI DSS compliance, PHI redaction. On-prem or VPC deployment options.
Real results from NEMT companies
NEMT companies receive hundreds of daily calls for ride scheduling, cancellations, trip confirmations, and driver updates. Bland’s voice AI answers every call instantly and handles the most common workflows automatically.
85%
reduction in per-call costs
95%
reduction in abandonment rate
99%
reduction in response time
CIO of leading NEMT
"For every 1% of calls our Bland agent resolves, we save $500k to $1M."
Every call answered so every member gets a ride
Schedule a demo to see how we can help you go live in 30 days.
Frequently Asked Questions
Is Bland fully compliant with all healthcare regulations and certifications?
Bland maintains the highest compliance standards for NEMTs including SOC 2, HIPAA, PCI DSS, and GDPR. We provide a Business Associate Agreement (BAA) that outlines how PHI is handled and ensures we operate as a HIPAA-compliant service provider. Visit our Trust Center for more details: https://trust.delve.co/blandai
Can the AI agent transfer calls to a human coordinator?
Yes. If a patient needs additional support, the agent can warm transfer the call to a live care coordinator or schedule a callback.
How long does implementation take?
Most teams can build, test, and deploy an agent in 30 days, depending on integration complexity and workflow design.
What systems do you integrate with?
Bland security integrates with the systems NEMTs already use including CRMs, telephony providers, scheduling tools, internal systems, and healthcare systems.
Can the AI agent schedule appointments directly?
Yes. The agent can integrate with scheduling tools and schedule appointments.