Voice AI for Care Navigation
Care navigation teams spend several hours per day on the phone handling administrative tasks such as contacting providers, scheduling appointments, and resolving billing issues. Voice AI agents reduce operational burden on care navigation teams by automating:
Appointment scheduling
Provider verification
Follow-up calls
Basic patient inquiries
Please make sure your "do not disturb" is off so she can reach you.
The Problem
Care coordinators are buried in phone calls
Care coordinators often have difficulty reaching patients and spend too much time handling voicemail, wrong numbers, and callbacks.
Administrative overload
Coordinators spend valuable time waiting on hold and repeating manual workflows, while trying to stay on top of care plans.
Limited scalability
Hiring more care coordinators to manage call volume is costly and unsustainable.
Strict compliance requirements
Navigating and complying with ever-changing regulatory and compliance requirements increases workload.
The SOLUTION
Your AI Care Coordination team
Voice AI agents handle repetitive administrative calls so teams can focus on higher-value patient care.
Patient outreach at scale
Proactively contact patients for care program enrollment, appointment reminders, or follow-ups.
Appointment scheduling
Automate tedious appoint scheduling, rescheduling, and confirmations.
Provider verification
Call clinics to verify provider availability, insurance coverage, and appointment options—saving hours of manual work.
Intelligent escalation
When patients need human support, calls can be seamlessly transferred to a care coordinator.
Real results from Care Navigation companies
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"I got Bland up and running in production within just 48 hours. It's really, really easy to place a phone call out of Bland."
Brennan Staheli, CEO of Needle
Reduce adminstrative burden on your care coordinators
Schedule a demo to see how we can help you go live in 30 days.
Frequently Asked Questions
Is Bland fully compliant with all healthcare regulations and certifications?
Bland maintains the highest compliance standards for NEMTs including SOC 2, HIPAA, PCI DSS, and GDPR. We provide a Business Associate Agreement (BAA) that outlines how PHI is handled and ensures we operate as a HIPAA-compliant service provider. Visit our Trust Center for more details: https://trust.delve.co/blandai
Can the AI agent transfer calls to a human coordinator?
Yes. If a patient needs additional support, the agent can warm transfer the call to a live care coordinator or schedule a callback.
How long does implementation take?
Most teams can build, test, and deploy an agent in 30 days, depending on integration complexity and workflow design.
What systems do you integrate with?
Bland security integrates with the systems NEMTs already use including CRMs, telephony providers, scheduling tools, internal systems, and healthcare systems.
Can the AI agent schedule appointments directly?
Yes. The agent can integrate with scheduling tools and schedule appointments.