Aidan answers every inbound call and starts a group SMS with Tom for serious prospects.
In production at
Bland automates retail and e-commerce phone calls including order tracking, returns, product inquiries, and payment handling. PCI DSS compliant. Oxycell uses Bland for inbound sales qualification, grew revenue 81.6% month-over-month, and now does $1.5M a month with zero employees.
Use cases
Inbound sales qualification
How Oxycell uses Bland: qualify every call, group-SMS the founder for hot leads.
Order tracking
Real-time status and shipping updates from your e-commerce platform.
Returns and exchanges
Verify eligibility, generate labels, process refunds on the call.
Product inquiries
Availability, specs, store hours, and recommendations.
Payment processing
PCI DSS-compliant capture for sales and payment plans.
“Aidan is literally my best salesperson.”
Retail and e-commerce compliance, out of the box
Retail and e-commerce voice AI FAQ
Yes. Verify purchases, confirm eligibility, generate labels, process refunds on the call.
Oxycell does $1.5M a month on Bland with zero employees.
Yes. Bland scales to a million simultaneous calls.
Sources
Deploy voice AI for retail and e-commerce.
Talk to our team about deployment for your industry.