Resolve more inbound calls without adding headcount

Bland AI agents answer calls 24/7. No phone trees, hold music, or missed calls.
Just an on-brand experience your customers love.

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The Problem

You can't afford to miss calls, but more human agents isn't an option

Adding headcount leads to increasing costs and diminishing returns

When call volume spikes or after-hours calls pile up, you’re left with two choices: miss the calls or hire more human agents. Either way, your business pays—in lost revenue and declining customer satisfaction or higher operating costs.

The Solution

Scale inbound calls without sacrificing quality

Get 24/7 coverage, reduce operational costs, and improve resolution rate.

Bland AI agents are trained on your data and customized to your brand. They handle complex conversations with ease, according to your preferences and policies.

Benefits of Voice AI for Inbound Call Handling

Scale inbound calls

Handle spikes in volume and after-hours calls automatically while delivering consistent, on-brand responses 24/7.

Reduce operational costs

Automate repetitive calls so human agents focus on high-impact conversations. Reduce unqualified calls and reclaim thousands of agent hours per year.

Improve customer experience

No confusing phone trees. No annoying hold music. Just fast resolution through natural conversation that feels human and helpful.

Maintain enterprise control

Deploy with the security, observability, and data ownership your organization requires—including monitoring, guardrails, analytics, and fully self-hosted models.

FAQ

Can AI handle inbound calls end-to-end?

Yes. Bland AI agents can answer calls, authenticate callers, retrieve knowledge, take actions in your systems, and escalate to humans when needed.

Is this a replacement for our IVR?

You can start by replacing IVR routing and gradually expand into full call resolution without disrupting existing contact center infrastructure.

How does the agent stay up to date?

Bland AI agents retrieve relevant information during calls from your knowledge base which can include documents, websites, and text content.

What happens when the AI can’t help?

The agent performs a warm transfer to a human with full call context, ensuring a seamless customer experience.

Work with a dedicated solutions engineer who can build you a live agent in weeks.

No one knows how to build AI phone agents like Bland. No one knows your business like you. Your tone, actions, and integrations. Our solutions.

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