Voice AI for hospitality
24/7 reservations and concierge in 40+ languages, with live translation in 23.
In production at
Bland automates hospitality phone calls including hotel reservations, restaurant bookings, concierge requests, and guest-service inquiries. Supports 40+ languages with live translation in 23, sub-200ms response latency, and 24/7 phone coverage. Integrates with common PMS and booking engines so the agent checks availability and writes reservations without overbooking.
Use cases
Hotels and resorts
Room reservations, pre-arrival questions, late check-outs, and room service. Front desk teams focus on high-touch issues while routine tasks run automated.
Restaurants and bars
Table bookings, waitlists, cancellations, and menu or allergy questions in real time. Fewer missed covers and faster turn during peaks.
Event venues and groups
Event-space availability, group booking requests, and contract questions answered without latency. Faster responses convert more event inquiries.
Spas, wellness, and activities
Appointment scheduling, package upsells, and change requests with client preferences on file. Higher per-guest spend on add-ons.
Vacation rentals and multi-property groups
Centralised reservations, cross-property recognition, and consistent guest preferences across listings. Scale properties without adding reservation agents.
Cruise lines and travel experiences
Cabin bookings, excursion reservations, and onboard service requests across voice, SMS, and chat. Staff stay focused on the high-touch moments.
Bland runs hospitality workflows in production.
Talk to our team for a walkthrough of what production looks like for your shape of work.
Talk to sales
Hospitality voice AI FAQ
Yes. Bland checks availability against your PMS, processes bookings, and sends confirmations in 40+ languages. Integrations with common property-management and reservation systems prevent overbooking and keep guest profiles synchronised.
Yes. 40+ languages with live translation in 23. Localised recommendations and regional customisation increase conversion for international travellers and improve satisfaction for non-English speakers.
Bland connects via REST API to common PMS and booking engines for real-time availability checks and reservation writes. Forward-deployed engineers map the integration during a discovery and testing phase that typically runs in weeks.
Bland captures table bookings, manages waitlists, confirms cancellations, and answers menu or allergy questions in real time. Connects to POS and reservation tools so order and table notes stay synchronised across staff.
Yes. Self-hosted deployments keep sensitive guest data inside your environment with SOC 2 Type II controls and configurable retention. PCI DSS is supported for payment capture during the call.
The agent escalates to a staff member with full conversation context. Guest history, request details, and any preferences captured during the call are passed along so the guest does not repeat themselves.
Forward-deployed engineers ship property-specific agents in weeks, not months. The phased approach covers discovery, integration, testing, and launch with daily office hours during onboarding.
Deploy voice AI for hospitality.
Talk to our team about deployment for your industry.