Scaling Natural Conversations for Small Businesses
Rosie’s mission is to bring powerful conversational AI to the Fortune 5 Million – the small businesses that keep local economies running but can’t afford enterprise-level call center infrastructure.
To deliver the experience these owners deserve, Rosie needed:
- Natural, human-sounding voice agents
- Reliable uptime and low latency
- End-to-end control over transcription, synthesis, and intelligence
- Strong privacy and data security for sensitive conversations
Initially, Rosie built its own stack – connecting transcription, synthesis, and language models from multiple providers. But as call volume grew, the limits of that approach became clear.
“We were coordinating and orchestrating all these services, and it didn’t feel like a good long-term solution,” said Jordan Gal, CEO of Rosie. “When we found Bland, it just clicked.”
Why Rosie Chose Bland
1. End-to-End Performance
Bland unifies voice synthesis, transcription, and intelligence into one platform, giving Rosie full control over every part of a call. The result: faster response times, smoother handoffs, and measurable ROI for every small business customer.
2. Data Security and Privacy
“Our customers include lawyers and professionals who are having real conversations about criminal matters or immigration status,” Jordan said. “With Bland’s open-source architecture, we can confidently tell our customers: your data is secure and stays private.”
3. A True Partnership
“Bland’s CEO personally got involved, pulled a team together, and worked with us until everything was right,” Jordan shared. “We walked away from that experience saying, ‘These are ambitious, honest, hardworking people – just like us.’”
The Results: Powering Growth for the Fortune 5 Million
With Bland, Rosie is scaling faster than ever:
- 1,300+ small businesses served
- 1.4M+ calls processed
- Reliable, human-like AI agents operating 24/7
- Fully secure conversations across every industry
Rosie’s customers can now capture every lead, serve every caller, and grow without sacrificing family time or customer trust.
“AI voice doesn’t take jobs – it gives people leverage,” Jordan said. “It lets them focus on higher-value work and lets customers get answers instantly.”
