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Recently published
How to Handle Irate Callers Like a Pro (Even Under Pressure)
Dealing with a difficult customer? Learn how to handle irate callers with proven strategies to de-escalate situations and resolve issues.
Feb 1, 2026
How to Improve Call Center Agent Performance in High-Volume Teams
Learn how to improve call center agent performance with these proven strategies. Boost productivity, morale, and customer satisfaction today!
Jan 31, 2026
How to De-escalate a Customer Service Call before It Blows Up
Learn how to de-escalate a customer service call with proven techniques. Turn heated moments into positive solutions and keep your cool.
Jan 30, 2026
January Product Updates
January Product Updates
Jan 29, 2026
Bland Partners with Corgi to Scale Compliant Insurance Calls
Bland partners with Corgi to power compliant, AI-driven insurance calls at scale, enabling high-quality customer conversations in a highly regulated industry.
Jan 29, 2026
16 Actionable Tips for Handling Difficult Calls like a Pro
Struggling with tough customers? Our guide on handling difficult calls helps you stay confident and professional, even in high-stress moments.
Jan 29, 2026
8 Proven Contact Center Voice Quality Testing Methods for Better CX
Optimize your operations with proven contact center voice-quality testing methods. Evaluate your tech stack and guarantee high-fidelity calls.
Jan 28, 2026