Voice AI for regulated industries including healthcare, insurance, financial services, and logistics.
Built for high-stakes phone calls where security and trust actually matter.
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Trusted by the world’s most security-conscious enterprises.
One platform.
Every call.
Bland automates the calls you thought required a human. Running entirely on your own infrastructure for maximum security.
Test every scenario before going live.
Run tests on every edge case before hitting production to ensure every call goes smoothly.
And all this with latency
so low you might miss it.
Enterprise deployments,
live in production in 30 days.
Built for complex,
regulated industries.
Encryption, audit trails, and certifications that pass security, procurement, and legal on day one. Your data stays yours.
No third party touches a single call.
AES-256 at rest. TLS 1.3 in transit. HSM-backed keys.
US, EU, and APAC deployment options on request.
Role-based access with least privilege. MFA on every production system.
24/7 on-call engineering. Documented runbooks. SLA-bound notifications.
What do companies
use Bland for?
Companies use Bland’s AI phone agents to replace IVRs, run AI call and contact centers, and automate inbound and outbound calls. Every call runs on Bland’s own conversational voice AI with built-in call intelligence.
Replace your IVR
Callers say what they need in plain language. The agent routes, resolves, or books it in one conversation, no phone tree.
Answer every inbound call
Greets every caller, verifies identity, answers questions, and hands complex cases to your team with full context.
Run outbound at scale
Qualifies leads, confirms appointments, and follows up on every account, without adding headcount.
Never miss a call
An AI receptionist picks up nights, weekends, and volume spikes, so no caller lands in voicemail.
Qualify every lead
Reaches every new lead while interest is fresh, asks your qualifying questions, and routes buyers to reps.
Automate customer service
Resolves routine support calls end to end: order status, account changes, scheduling, cancellations.
Sound human on every call
Bland’s own speech models handle interruptions, accents, and topic changes, with sub-400ms latency in 40+ languages.
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Frequently asked questions
Bland is an enterprise voice AI platform. Customers use it to build, run, and monitor AI phone agents that hold real conversations at scale. Agents work inbound and outbound, sound human, run on Bland's own infrastructure, and plug into the tools your team already uses.
One per-minute rate covers the language model, speech-to-text, text-to-speech, and telephony. There are no per-token charges, no per-feature surcharges, and no separate vendor invoices. Pricing scales with usage. Enterprise plans are contracted based on volume, dedicated infrastructure, and compliance requirements.
Most production agents go live in two to six weeks, depending on how complex the conversation flow is. Bland's Forward Deployed Engineer team builds the customer's first agent end to end. They own the pathway, the integrations, and the test loop with your ops team. You're not stitching it together yourself.
Bland holds SOC 2 Type I and Type II, HIPAA, PCI DSS, and GDPR certifications. The platform was built around these standards, not retrofitted to them. Self-hosted and on-premises deployments are available for the most sensitive workloads. BAAs and DPAs are in place for healthcare and EU customers.
Yes. Companies run full AI call centers on Bland: agents answer thousands of concurrent calls, handle routine requests end to end, and route edge cases to humans with full context. Bland works as a standalone AI contact center or alongside your existing team and telephony.
An IVR makes callers navigate menus with a keypad. Bland replaces it with conversation: callers state what they need, and the agent understands, acts, and resolves in natural language. Companies typically replace their IVR first, then expand the same agent across the full call volume.
Bland is designed to handle 100% of calls. Most customers ramp there gradually. They start with high-volume, repeatable work like appointment booking, intake, IVR replacement, and identity verification. Complex edge cases route to humans with full context. Over time, the agent absorbs more of the workload.
Bland supports 40+ languages natively, with real-time translation available in 23 of them. Agents can switch languages mid-call when needed. TTS voices are available for every supported language, and custom voice clones can be trained per language.