Improvement
Integrations, API, SMS, and pathway improvements
Integrations
- Added Salesforce Case creation with custom field support to the Salesforce integration
API & Development
- Added org level fallback URL for webhooks that automatically applies when a webhook URL isn't passed in call configuration
SMS
- [Enterprise] Added customizable timeout message to SMS agent for both prompt and pathway configurations
Call Logs & Management
- Removed download and play buttons in call logs when a call wasn't recorded
Pathways & Routing
- [Enterprise] Fixed test proxy agent for warm transfer nodes
Web Widget
- Added markdown rendering for widget messages
