Improvement

Integrations, API, SMS, and pathway improvements

Integrations

  • Added Salesforce Case creation with custom field support to the Salesforce integration

API & Development

  • Added org level fallback URL for webhooks that automatically applies when a webhook URL isn't passed in call configuration

SMS

  • [Enterprise] Added customizable timeout message to SMS agent for both prompt and pathway configurations

Call Logs & Management

  • Removed download and play buttons in call logs when a call wasn't recorded

Pathways & Routing

  • [Enterprise] Fixed test proxy agent for warm transfer nodes

Web Widget

  • Added markdown rendering for widget messages
Integrations, API, SMS, and pathway improvements — screenshot 1