Knowledge Base Gaps

Automatically detect when customers ask questions your current knowledge base can't answer, so your team can quickly find and fix the gaps.

Key Features

• Intelligent Gap Detection: Automatically identifies unanswered questions during your calls and surfaces the specific scenarios and questions where your knowledge base falls short. - Seamless Resolution Workflow: Add missing information directly to your knowledge base through an integrated UI. - Performance Analytics: Metrics and reporting (coming soon) to track coverage improvements and agent effectiveness over time.

This feature lifts agent performance by continuously sharpening the knowledge base.