Call Reviewing System

You can now review calls directly in the Bland call logs, making it easier for teams to work together on call analysis and uphold quality standards.

Key Features:

• Review Status: Mark each call with a status like "Pending Review," "In Progress," "Completed," or "Not Needed" - Review Assignments: Assign calls to specific team members - Discussions: Start or join a discussion thread on any call to add notes and share feedback - Mentions: Tag teammates using @mentions to bring them into call reviews and discussions