Author
Max Gibbons
Contributor
7 articles
Enterprise Voice AI: How to Evaluate Security, Vendors, and Scale
Evaluate enterprise voice AI security by tracing call data, reviewing subprocessors, inspecting failed calls, and testing capacity before procurement.
Why Bland Builds Its Own Voice AI Models
Learn why Bland builds its own voice AI models, what model ownership changes, and how to evaluate reliability, interruptions, and recovery on real calls.
Can AI Replace Call Center Agents? What Humans Will Still Do
Evaluate voice AI using your call transcripts. Review short caller responses, find where conversations break down, and improve how your agent listens.
IVR vs AI Voice Agents: From Call Routing to Resolution
Compare IVR and AI voice agents by what happens to the caller's request: understanding context, completing work, and transferring to a human with context.
Voice AI ROI: When Does Call Center Automation Pay Off?
Calculate voice AI ROI using cost per resolved request, missed calls, implementation costs, and remaining human work. Build a call center payback estimate.
Call Center Automation With Voice AI: Where to Start
Start call center automation with voice AI using your existing scripts. Map one workflow, choose what to automate, and define a successful pilot.
The Loudest Guy in the Room
Nine months after a stroke took his speech, James Piazza ordered his own lunch – in his own voice, rebuilt from five seconds of home video.