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June 6, 2024

7 Must Haves for AI Phone Calling

Imagine having a seamless AI phone number that can answer calls, manage basic queries and do your outreach for you. How much time could you save on your outreach?

AI-powered phone calls are quickly becoming the future. Businesses can deliver an exceptional customer experience 24/7, without the need for human agents. This guide is a deep dive into the 7 must-haves for AI-powered phone calls, including context awareness, monitoring, natural language understanding and CRM integrations.

These features are essential if you want to use AI to make calls that people will actually answer and engage with. Ready to learn more? Let's get started.

Seamless AI Phone Numbers - The Must-Haves:

Want to use AI calls? You'll need the following features to deliver an exceptional customer experience:

Human-like Voices

Nobody wants to talk to a robot. Especially when it comes to customer service. That’s why one of the most important aspects of AI-powered phone calls is having a human-like voice.

Natural language processing (NLP) and text-to-speech help AI learn what humans sound like.Bland.ai can mimic real human speech patterns and intonations and produce a human-like voice that is unrecognisable as AI. Conversations with Bland's powerful AI feel authentic and flow well, you don't even realise you're talking to a machine.

Implementing an AI phone number with human-like voices will enhance the customer experience, making them feel like they are speaking to a real person.

Live Call Transfers

You’ll need to be able to transfer any calls from the AI to a real agent live if you want to rely on AI-generated calls. A one-click transfer system makes it easy for agents to take over a call if necessary, especially if the query is quite complex or needs a multi-lingual response.

A live transfer is a process of switching the call from an AI agent to a human customer service agent in real time. Agents can take the reins and provide a more personalized and human touch to the interaction, while also having access to all previous conversation history with the AI agent.

This seamless transition from AI to human ensures that customers receive the best possible support, without any interruptions or delays. It also allows for a smooth handoff of information between agents, preventing any repetition or confusion on the customer's end.

Moreover, live call transfers can help improve overall efficiency in handling customer inquiries. With your AI agent handling simple and routine queries, human agents can focus on more complex issues that require critical thinking and problem-solving skills. This not only reduces wait times for customers but also increases productivity across the board.

Context Awareness

Great customer service is all about context. You need to be able to understand where the customers coming from and relate to their concerns. Want to use AI calls successfully? Context awareness is key.

Your AI should be able to gather information from previous interactions with the customer, such as their purchase history or previous calls. This will help the AI understand the context of the current call and provide a personalized experience.

Handover between AI and real humans is also made easier by context. If the AI can give your agent the info they need to handle a query well, including the previous interactions between the customer and your business, you'll be able to deliver better service.

Natural Language Understanding

Computers use different techniques and algorithms to analyze human speech and text and understand the meaning behind it. This is called Natural Language Understanding (NLU), and it is a key component of AI phone numbers.

NLU enables AI to respond accurately to open-ended questions, handle complex conversations, and even identify sarcasm or humor in a conversation. This is crucial for providing a human-like experience on an AI phone call, as it allows for more natural conversation.

Conversational AI also uses NLU to understand the intent of a customer's call. By recognizing keywords and phrases, AI can route the call to the appropriate department or agent, saving time.

Monitoring & Prompt Filters

Trust and safety are important. Live monitoring and prompt filters can stop any unwanted calls from reaching your agents.

Using Natural Language Understanding, AI can recognize keywords and phrases that may indicate a fraudulent or malicious call. This allows for immediate action to be taken, preventing any potential harm to the customer or the company. You can also keep an eye on the API itself and sort any issues in real time.

Prompt filters are easy to set up with Bland.ai. Head into...

Integrations

Quality machine learning phone tech can be integrated with a variety of platforms to make handling and analysing your customer queries easy.  Imagine being able to track metrics, listen to recorded calls, and analyse the effectiveness of your outreach all in one place. Integrations with CRM systems like Salesforce and Hubspot can make this a reality.

Bland.ai can be integrated with Zapier for a no-code, AI phone solution. You don't need to be a developer to take advantage of Bland's features. A one-click integration into Zapier means you can quickly integrate Bland with thousands of different software and programs.  This allows you to streamline your workflow and automate tasks that would otherwise take up valuable time.

Ability to Scale

Over 60% of customer service agents have seen significant time savings thanks to AI. Using a seamless AI phone number to handle repetitive tasks like answering basic questions or sending the initial outreach phone call can cut down your agents’ workload by over half.

Refocus your human agents on tasks that net better rewards - like  building customer relationships and handling more difficult queries. The result is improved efficiency, happier agents, and a better overall experience for your customers.

Using a phone AI that can be scaled is crucial, as your software should be able to support your growing business. Data overloads,  long wait times, and system crashes are problems that arise when your customer base grows quicker than your AI provider can handle.

Meet Bland.ai

Bland.ai delivers all of the above features with our enterprise-grade AI call software. We can handle large volumes of calls and data without compromising on quality or speed. Our AI is constantly learning and improving, so you can be confident in the accuracy of our call-handling abilities.

We also offer customizable solutions to fit your specific business needs. Plus, with our Zapier integration, you don't even need to know how to code to start using Bland today.


Want to try it for yourself? Start for free now. Learn how to prompt Bland here and start making seamless AI phone number calls today.

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