From YC Roots to Real-World Scale
Certus AI and Bland AI share Y Combinator roots and a common belief: technology should enhance the human experience, not replace it. When Certus set out to build a voice product for restaurants, the goal wasn’t to eliminate calls - it was to make every interaction faster, friendlier, and more consistent.
To do that at scale, they needed a foundation that could deliver security, performance, flexibility, and natural conversation quality from day one. They chose Bland AI.
The Challenge: Delivering Hospitality Through Voice
Restaurants move fast. Calls, orders, and questions come in constantly, and missed calls mean missed opportunities. Certus wanted to give restaurant teams their time back while ensuring guests still received the same warmth and hospitality they would expect in person.
To get there, they needed a voice platform that could:
- Handle high call volumes across hundreds of restaurants reliably
- Deliver natural, human-sounding conversations that reflect each brand’s tone
- Reliably capture and send orders to point of sale systems
- Adapt easily to menu changes, seasonal hours, and unique location needs
- Uphold strict standards for security and performance
Certus didn’t want to build infrastructure. They wanted to build experiences.
The Solution: Building on Bland AI
Certus built its entire voice product on the Bland AI platform. Within weeks, their team launched intelligent voice experiences that answered calls, took orders, and engaged guests with warmth and consistency.
- Security and trust: Bland’s secure, compliant infrastructure keeps customer and restaurant data protected.
- Performance at scale: The platform delivers consistent, low-latency performance across thousands of calls each day.
- Natural conversations: Guests interact with lifelike voices that reflect the personality and brand tone of each restaurant.
- Flexibility for growth: Certus can update, expand, and customize call flows instantly without rebuilding from scratch.
Bland gave Certus the technical foundation to focus on what mattered most - building relationships, not routing calls.
See the Results for Yourself.
Reduce response times, enhance engagement, and scale effortlessly.