# Bland AI — Full Content for AI Ingestion > This file is the long-form companion to https://www.bland.ai/llms.txt. It inlines the key page content from the Bland marketing site so AI assistants and answer engines can ingest the full picture in a single context. For the latest version of any individual page, see the canonical URL. Last updated: 2026-05-15. Canonical site: https://www.bland.ai --- ## What is Bland AI? Bland AI is an enterprise voice AI platform that lets businesses build, deploy, and monitor AI phone agents that handle inbound and outbound calls at scale. Bland is built for the calls that other platforms cannot handle: high-volume, compliance-critical, multi-turn conversations in regulated industries. Key facts: - Founded in 2023, headquartered in San Francisco, California. - Infrastructure handles 1 million+ concurrent phone calls. - Sub-400ms response latency. - 40+ languages supported natively, 23 with real-time translation. - Per-minute pricing includes LLM, STT, TTS, and telephony in a single line item. No per-token charges. - SOC 2 Type I and II, HIPAA, PCI DSS, GDPR certified. Self-hosted and on-premises deployments available. - Customers include Samsara, Innovaccer, EvenUp, Medallion, Mutual of Omaha, First Financial Bank, and a top-10 US bank. --- ## Product platform (https://www.bland.ai/product) Bland is a vertically integrated voice AI platform. Rather than wrapping third-party APIs, Bland owns its telephony, speech-to-text, language model, and text-to-speech infrastructure. That stack delivers four properties that matter for enterprise workloads: 1. **Low latency.** Sub-400ms response time. Optimized end-to-end for natural conversation pacing rather than retrieval. 2. **Scale without degradation.** 1 million+ simultaneous call capacity. Enterprise customers run tens of thousands of calls daily without quality degradation. 3. **Data sovereignty.** Customer call data does not flow through third-party AI model providers. Self-hosted and on-premises deployments are available for regulated industries. 4. **Complex conversation handling.** Branching multi-turn workflows with state, tool calls, and variable extraction — not just FAQ bots. The platform exposes four channel capabilities: - **Voice agents** for inbound and outbound calls. Voice cloning from a single audio clip. Real-time emotion control. - **Conversational Pathways**, a visual designer for branching multi-turn workflows with tool calls, API integration, variable extraction, and policy guard rails. - **SMS** for two-way text automation that pairs natively with voice agents for follow-up and confirmation. SMS is sent through Bland's infrastructure — no separate Twilio integration required. - **Chat** for web and embedded chat agents that share knowledge bases and context with voice agents. A REST API and SDKs (CLI, Web Agent SDK, Dev Terminal SDK) cover all programmatic operations. --- ## Pricing (https://www.bland.ai/pricing) Bland's pricing is per-minute and fully loaded: - The per-minute rate covers LLM inference, speech-to-text, text-to-speech, and telephony — all four. There are no per-token charges, no per-feature surcharges, and no separate vendor invoices to reconcile. - Tiered plans include Build (free to start), Scale, and Enterprise. - Enterprise deals are contracted. Pricing reflects volume, dedicated infrastructure, custom voices, and Forward Deployed Engineer support. The pricing page lists four "everything included" items: LLM, STT, TTS, and Telephony — each marked as part of the base rate, not an add-on. Compare plans table covers usage caps, supported channels, integrations, voice cloning, custom dialing, SSO, dedicated infrastructure, HIPAA and PCI scope, and support tier. --- ## Enterprise (https://www.bland.ai/enterprise) The enterprise tier exists for customers handling millions of calls or operating in regulated industries. What enterprise customers get: - **Dedicated infrastructure.** Customer-isolated GPU pools, dedicated telephony, regional data residency. - **Forward Deployed Engineer team.** A team of Bland engineers builds the customer's first agent end to end. Not an account manager — production engineers who own the implementation and the on-call rotation. - **Custom voices.** Voice cloning from short audio clips plus full custom voice training for brand-defining work. - **Compliance scope.** HIPAA, PCI DSS, SOC 2 Type II, GDPR. BAAs and DPAs available. Self-hosted and on-premises deployments for the most sensitive workloads. - **SLAs.** Hard latency and uptime targets with credits for breach. - **24/7 support.** Slack-shared channels with the FDE team. Production incidents have a paged on-call. --- ## Trust and security (https://www.bland.ai/trust-security) Bland holds the following compliance certifications: - **SOC 2 Type I and Type II.** Audited controls for security, availability, and confidentiality of customer data. Reports available under NDA. - **HIPAA.** Bland enters BAAs with healthcare customers and operates as a HIPAA-compliant subprocessor for protected health information handled during calls. - **PCI DSS.** Customer payment card data handled during calls is covered under PCI DSS scope. PCI tokenization is available where applicable. - **GDPR.** EU data residency available. Bland is the data processor under GDPR; the customer is the controller. Operational security: - Bland operates its own AI infrastructure. Customer call data is not shared with third-party LLM, TTS, or STT providers. - Self-hosted deployments give customers full control over data residency, processing location, and model versions. - Customer data is encrypted at rest and in transit. For customers' AI governance teams, https://www.bland.ai/ai-information describes how Bland's AI models work, what they were trained on, and how customer data is isolated from training pipelines. --- ## Use cases (https://www.bland.ai/use-cases) Bland is used for the calls that previously required human agents because they were too high-stakes, regulated, or multi-turn for legacy IVR or scripted bots. - **Appointment booking** (https://www.bland.ai/use-cases/appointment-booking). Healthcare networks, services businesses, and field operations use Bland to schedule, confirm, reschedule, and remind. Pathway nodes handle calendar lookups, intake form collection, and policy guard rails. - **Inbound call handling** (https://www.bland.ai/use-cases/inbound-call-handling). Bland operates a 24/7 AI receptionist that answers, qualifies, routes, and books appointments without human staff. Hand-offs to human agents happen contextually when a guard rail triggers. - **Financial intakes** (https://www.bland.ai/use-cases/financial-intakes). Banks, lenders, and insurance carriers run intake automation under SOC 2, PCI DSS, and FDCPA. Pathways enforce compliance flow and capture the data fields the downstream system needs. - **Logistics ID verification** (https://www.bland.ai/use-cases/logistics-id-verification). Transportation operators verify drivers, dispatch, and load IDs at scale. Bland integrates with the customer's TMS and identity provider. - **AI receptionist** (https://www.bland.ai/solutions/ai-receptionist). Always-on inbound voice agent for businesses that need to answer every call. --- ## Differentiators Bland is differentiated from other voice AI platforms on four axes: 1. **Self-hosted infrastructure.** Bland owns its telephony, language model, STT, and TTS. Not a wrapper around third-party APIs. This is the source of the latency advantage and the data sovereignty story. 2. **Compliance-first design.** SOC 2 Type II, HIPAA, PCI DSS, and GDPR are not paid add-ons. They are how the platform was built. 3. **Scale without degradation.** 1 million+ simultaneous call capacity. Enterprise customers run tens of thousands of calls daily without quality degradation. 4. **Forward Deployed Engineer team.** Engineers — not account managers — build the customer's first agent end to end. --- ## Company Bland was founded in 2023 in San Francisco. The team builds voice AI for the enterprise calls that have, until now, required human agents — high-volume, compliance-critical, multi-turn conversations in financial services, healthcare, insurance, logistics, and telecommunications. Current customers include Samsara, Innovaccer, EvenUp, Medallion, Mutual of Omaha, First Financial Bank, TravelPerk, Signant Health, Nuitée, Corgi, MPA, and a top-10 US bank that operates under Bland's HIPAA and PCI scope. Career opportunities: https://www.bland.ai/careers Press and partnerships: https://www.bland.ai/partners Company background: https://www.bland.ai/about --- ## Where to go next - Product: https://www.bland.ai/product - Pricing: https://www.bland.ai/pricing - Enterprise: https://www.bland.ai/enterprise - Trust and security: https://www.bland.ai/trust-security - Documentation: https://docs.bland.ai - Contact sales: https://www.bland.ai/contact - Book a demo: https://www.bland.ai/book-a-demo ## Contact for corrections For corrections or updates to this file, contact support@bland.ai.