{"serviceIdentification":{"providerName":"Bland AI","serviceName":"Bland","serviceAcronym":"Bland","serviceDescription":"Bland is an enterprise voice AI platform for building, deploying, and operating AI phone agents at scale. 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Available on the Trust Center in human-readable and machine-readable format.","authenticationRequired":true,"accessRequestInstructions":"Use the \"Request access\" button on the Trust Center; access can be reclaimed with \"Reclaim access\". Questions: fedramp@bland.ai."},{"repositoryType":["Quarterly Certification Progress Report"],"url":"https://trust.bland-gov.com/","repositoryDescription":"Detailed quarterly roadmap: completed milestones, current work, upcoming work, and assessment timeline.","authenticationRequired":true,"accessRequestInstructions":"Use the \"Request access\" button on the Trust Center; access can be reclaimed with \"Reclaim access\". Questions: fedramp@bland.ai."},{"repositoryType":["Assessment Deadline"],"url":"https://trust.bland-gov.com/","repositoryDescription":"Official statement of work from Prescient Security documenting Bland’s commitment to a Class C assessment within the next 24 months.","authenticationRequired":true,"accessRequestInstructions":"Use the \"Request access\" button on the Trust Center; access can be reclaimed with \"Reclaim access\". Questions: fedramp@bland.ai."}],"nextOngoingCertificationReportDate":"2026-07-31"},"contactInformation":[{"contactType":"Security","contactName":"Bland FedRAMP","contactEmail":"fedramp@bland.ai"},{"contactType":"Sales","contactName":"Bland Federal Sales","contactEmail":"sales@bland.ai"}],"assessor":{"name":"Prescient Security, LLC.","id":"202040","assessorID":"202040"},"certifiedServices":[{"serviceName":"Voice agents","serviceDescription":"AI phone agents that answer inbound calls and place outbound calls, hold natural spoken conversations, and act on what the caller needs. Each agent follows a configurable conversation pathway, a decision tree that interprets the caller’s intent and then routes the call or takes an action such as scheduling, sending follow-ups, taking payments, answering questions from an approved knowledge base, or escalating to a person. Speech-to-text, reasoning, and text-to-speech all run on Bland’s own models inside Bland’s boundary.","dateAvailable":"2026-07-13"},{"serviceName":"SMS","serviceDescription":"Programmatic two-way text messaging driven by the same pathway logic as voice agents. Agents send and respond to messages for notifications, reminders, status updates, and structured question-and-answer flows, triggering the same actions as a voice agent, such as scheduling, follow-ups, and record updates, over text rather than a call.","dateAvailable":"2026-07-13"},{"serviceName":"Chat","serviceDescription":"Web and in-app chat agents that run on the same conversation pathways and actions as voice and SMS, embedded in an agency’s web properties for self-service. Chat shares the rule sets, knowledge, and integrations of the other channels, so a constituent gets the same answers and outcomes no matter how they reach out.","dateAvailable":"2026-07-13"}],"thirdPartyInformationResources":{"certified":[{"name":"AWS GovCloud","fedRampCertifiedThirdPartyInformationResource":"F1603047866","useCase":"Cloud infrastructure hosting the Bland service."}],"nonCertified":[{"name":"Cloudflare","provider":"Cloudflare","website":"https://www.cloudflare.com","useCase":"Network edge and application security in front of the Bland service."},{"name":"Okta","provider":"Okta","website":"https://www.okta.com","useCase":"Identity provider for Bland-managed administrative authentication."},{"name":"Twilio","provider":"Twilio","website":"https://www.twilio.com","useCase":"Telephony carrier connectivity (PSTN) for voice calls."}]}}